Sarah Mirza

Took a break from the IT workforce to care for children and help grow the family business from 2014-2023. During this time, I developed strong multitasking, time management, and people management skills while balancing family responsibilities and family business. Recently, I've invested in upskilling to align with future IT demands, earning certifications in:

• Leveraging Generative AI for Project Management (PMI Certified) – April 28, 2024

• Artificial Intelligence Foundations: Machine Learning – April 28, 2024

• Project Online Reporting with Power BI (PMI Certified) -April 30, 2024

• Scrum Fundamental Certified (SFC) -May 1, 2024

These certifications demonstrate my commitment to staying current in the tech industry and my ability to quickly adapt to new technologies and methodologies.

As an Analytics Analyst, my role was to help IBM's clients align their people, processes and technology with a business strategy, and vision, for future success. I was involved in the requirements, development, communications, and deployment of analytic tools to IBM Sellers and IBM Sales management. As a Project Manager, I lead a project for the Global Business Services, Incentives & Sales Model Transformation (ISMT) team to help create a business application. I assisted the Application Portfolio Leader by maintaining and creating assets for business applications through the Business Transformation Management Tool.

I also provided support to the Analytics team:

• By running queries on Hyperion software and helping with territory management.

• Providing support to Global Technology Services (GTS) by creating reports to inform the distribution of GTS organization sellers to the managers.

• Generating Incentives and commission reports through IBM Cognos software and SQL tools to help analyze data and forecast as needed.

• Admin for IBM Blueworks Live.

• Perform testing on various applications and record results.

• Utilize Rational Quality Tool to create test cases and test scripts.

• Create and maintain content for the ISMT team by using WordPress.

• Create education materials for application users.

• Responsible for writing press releases and short articles.

• Communicated with all major local and national newspapers.

• Conducted interviews and assisted with other media outreach efforts.

• Performed research on Cision and maintained Read Media stories.

• Responsible for handling the Graduate Student Council's (GSC) budget of over $100,000 and all funds and securities of the Graduate Student Council

• Analyzed financial records to forecast future financial position and budget requirements

• Advised GSC on short- and long-term financial plans

• Managed the student council budget, created and provided an annual budget, signed, made, and endorsed contracts or orders for the payment of money, and worked together with the rest of the student council to plan events.

• Created territories for franchisees by using Tactician software and managing extensive databases.

• Generated territory analysis report for Franchise Disclosure Document (FDD).

• Performed daily paralegal duties for the legal department to help close the deals by maintaining client’s files, preparing FDD’s, and communicating and writing to the clients.

• Helped the Director of Franchise Sales recruit franchisees nationwide by qualifying.

• Trained and managed call center employees for Dr. Energy Saver.

• Performed sales research through sales-genie, constant contact, IFA, or other websites to generate franchisee prospects.

• Provided support to the franchisees by participating in sales training to help them become Energy Management Technicians and Building Performance Institute (BPI) certified.

• Worked on trade shows and developed marketing strategies to help generate leads for the business.

Highlights: Highly recognized by the CEO for making excellent progress and new job title—from office assistant to franchise territory and recruitment specialist.

• Assisted Immigration/Business Attorneys with daily scheduling, appointments, & preparing court documents.

• Assisted Clients with H-1, H-1/B-1, H-2, F-1, B-1, B-2 Visa Information.

• Notified Client of appointment, interview, and denial letters.

• Created checks & documents that were made out to U.S. Citizenship and Immigration Services.

• Generated folders & online databases for important documents with client information.

• Made employee payroll & monitored employee scheduling.

• Ordered office Supplies, took inventory, & dropped off USCIS mail to the post office daily.

• Made travel arrangements for Attorneys with reservations at five star Hotels.

Highlights: Received recognition of hard work, bonuses, & raise in salary.

• Researched on probate, real property, district clerk, county civil & criminal, and Justice of the Peaces cases.

• Provided clients with fast, accurate, & classified information.

• Established departmental monthly/yearly financial transactions of contracts and grant operations.

• Examined, analyzed, & maintained a high volume of receipts from the department’s credit card holders.

• Emailed, called, and faxed vendors to attain invoices for monthly reporting. Assisted Faculty & staff with general duties to include: copying, labeling, scanning, shredding, filing, mailing out letters, & creating spreadsheets.

• Created travel requests and contracts for faculty members.

• Helped with Daily Newsletters.

Highlights:

• Created a shared folder online for the financial staff by uploading vouchers, financial documents, projects, & calendars.

• Accomplished projects such as coordinate & condense files from 1990 to 2008 by alphabetizing & merging.

• Generated & updated rosters, binders, & spreadsheets for numerous budgets for the Fiscal Year of 2007-08.

• Created an extensive database consisting of attorney's information, and contributions, as well as updating legal documents.

• Handled gift checks, credit card transactions, and vouchers.

• Obtained projects that included requesting confidential information from in and out-of-state attorneys via email & phone.

Highlights:

• Recognized for excellent performance on annual fundraising event GALA, in efforts to raise millions of dollars for the Law School.

• Provided retail store with exceptional service in all areas of the department such as customer service, sales, catalog, c redit card transactions, and photography.

• Handled large sums of money, inventory, refunds, as well as other administrative duties.

• Processed credit card applications in the company’s database & maintained confidential consumer information.

• Photographed people of all ages from 2 months to over 60 years of age as well as some animal photography.

• Capture/processed photographs by applying additional enhancements, special occasion props/effects, and created invitations.

• Build trusting and everlasting relationships with customers.

Highlights:

• Received commendation from the general manager for outstanding service. Have been named employee of the Month.

• Awarded silver, bronze, platinum, gold, and white pins for over-achieving credit card goals and fulfilling duties.