SARAH NEIER
O’Fallon,MO
Summary
Dynamic medical professional with extensive experience at Berwald Surgical Medical, Inc., excelling in clinical workflow management and patient care coordination. Proven ability to optimize provider schedules, enhance patient flow, and ensure compliance with medical standards. Strong communicator and problem-solver, dedicated to improving operational efficiency and patient satisfaction.
Overview
23
23
years of professional experience
Work History
Medical Assistant
Berwald Surgical Medical, Inc.
Bridgeton, USA
09.2018 - Current
- Managed patient intake, rooming, vitals, documentation, and coordination of pre- and post-operative care to enhance patient experience.
- Provide comprehensive clinical support to surgeon and nurse practitioners in a high-volume surgical practice.
- Optimized provider schedules to streamline workflow and minimize patient wait times.
- Process medication refills, prior authorizations, referrals, and follow-ups to ensure continuity of care.
- Track and complete patient care reminders and quality-driven documentation requirements.
- Oversee supply inventory, monitor usage trends, and coordinate timely reordering to maintain readiness.
- Acted as liaison between patients, providers, pharmacies, and insurance companies to facilitate communication and maintain continuity of care.
Office Manager
Archway Dermatology
St. Louis, USA
08.2013 - 12.2013
- Directed day-to-day operations of dermatology practice, supporting physician and clinical staff.
- Managed appointment scheduling, provider calendars, and patient communications to enhance patient experience.
- Coordinated front- and back-office workflows, streamlining processes for improved operational efficiency.
- Oversaw insurance authorizations, claims submission, appeals, and reimbursement follow-up to ensure timely revenue cycles.
- Ensured compliance with HIPAA and medical record documentation standards.
Office Manager
Pediatric Neurology, Inc.
St. Louis, USA
08.2003 - 01.2013
- Led daily operations of a busy pediatric neurology practice for over 10 years.
- Supervised administrative and clinical support staff, enhancing coordination of patient care.
- Managed provider scheduling, referral coordination, and communication with external specialists.
- Oversaw full-cycle insurance processing, managing claims and appeals to uphold revenue integrity.
- Handled payment processing, bookkeeping, and monthly financial reconciliation.
- Directed supply ordering and inventory management, ensuring uninterrupted clinical operations.
- Maintained medical records in compliance with state and federal regulations.
- Built strong relationships with patients and families, improving communication and overall satisfaction.
Education
Bachelor of Science - Psychology
University of Missouri – St. Louis
12.2004
Skills
- Patient intake and vital signs
- Vital signs monitoring
- Patient flow optimization
- Patient scheduling efficiency
- Care coordination
- Clinical workflow management
- EMR/EHR systems proficiency
- Compliance and medical records management
- Insurance verification
- Revenue cycle support
- Medication management
- Medical supply management
- Workflow optimization
- Staff scheduling and coordination
- Provider calendar management
- Quality tracking
- Time management proficiency
- Problem-solving abilities
- Team collaboration strategies
- Effective communication skills
- Team management
Timeline
Medical Assistant
Berwald Surgical Medical, Inc.
09.2018 - Current
Office Manager
Archway Dermatology
08.2013 - 12.2013
Office Manager
Pediatric Neurology, Inc.
08.2003 - 01.2013
Bachelor of Science - Psychology
University of Missouri – St. Louis