Sarah Montalbano
Huntington
Summary
Dynamic and results-oriented professional with extensive experience at Baptist Medical Center, adept in project management and emergency medical care. Demonstrated ability to enhance team collaboration and streamline processes, improving efficiency by implementing advanced tools like Epic. Excelled in high-pressure situations, showcasing exceptional decision-making skills and a commitment to excellence in customer service.
Hardworking Medical Assistant competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients.
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Provides quality care to patients in critical medical situations. Maintains vast knowledge of emergency medical procedures and protocols with strong background in CPR and first aid. Demonstrated ability to remain calm, composed and focused in emergency situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Follow Up Coordinator
Baptist Medical Center
07.2024 - Current
- Coordinated logistics to streamline project execution and enhance team collaboration.
- Enhanced communication by organizing regular meetings and distributing minutes promptly.
- Managed schedules for ensuring timely completion of project milestones.
- Improved efficiency with implementation of new project management tools and techniques.
- Utilized advanced software tools like Excel, Word, Salesforce, Epic, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointments.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Managed high call volumes while providing exceptional patient support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to schedule ER follow ups, acute care follow ups, requesting appointments and more.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
- Distribute CareSpot Urgent Care notes and send to managers
- Managed various IT projects to meet deadlines, changed passwords and usernames and customer requirements for Epic software
Lead Medical Assistant
CareSpot Urgent Care
08.2022 - 08.2024
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Trained new employees on NextGen Software
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Evaluated patients'' wounds and recommended appropriate treatments, expediting the healing process.
- Assessed and treated draining of wounds and burns.
Volunteer Firefighter, Ambulance Assistant
Halesite Fire Department
02.2021 - 08.2022
- Responded to emergency situations to protect lives and property.
- Improved public safety by conducting fire prevention education in local communities.
- Assisted in extinguishing fires and reducing damage with effective teamwork.
- Operated and maintained firefighting equipment, ensuring readiness for emergencies.
- Delivered first aid to stabilize individuals in critical situations.
- Supported team operations during rescue missions for efficient resolution of incidents.
- Enhanced response time by staying prepared for rapid deployment to fire scenes.
- Coordinated with senior officers to implement safety protocols during operations.
- Participated in ongoing training exercises to stay current with firefighting best practices.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Promoted community health by participating in public outreach initiatives such as CPR classes and first aid demonstrations.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Responded to 911 calls for medical emergencies.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Delivered emotional support to patients and families.
- Immobilized patient for placement on stretcher and ambulance transport.
Secretary's Assistant
MIDI
09.2016 - 06.2022
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
Education
Bachelor in Health Care Administration -
Keiser University
Jacksonville, FL05-2026
Medical Assistant Certification - Medical Assistant
MedCerts
06-2022
High School Diploma -
John Glenn High School
Elwood, NY06-2018
Skills
- Project management
- Event planning
- Team coordination
- Basic life support
- Vital signs monitoring
- Emergency medical care
- Teamwork and cooperation
- Decision-making under pressure
- Customer service
- Office administration
- Organization
- Epic, NextGen, Word, Excel, SalesForce, PowerPoints
Certification
- Medical Assistant (MA) - American Association of Medical Assistants (AAMA).
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Languages
American Sign Language
Professional Working
Russian
Elementary
Timeline
Follow Up Coordinator
Baptist Medical Center
07.2024 - Current
Lead Medical Assistant
CareSpot Urgent Care
08.2022 - 08.2024
Volunteer Firefighter, Ambulance Assistant
Halesite Fire Department
02.2021 - 08.2022
Secretary's Assistant
MIDI
09.2016 - 06.2022
Bachelor in Health Care Administration -
Keiser University
Medical Assistant Certification - Medical Assistant
MedCerts
High School Diploma -
John Glenn High School
Similar Profiles
Deberah LindseyDeberah Lindsey
Patient Care Technician at Baptist Health System-Baptist Medical CenterPatient Care Technician at Baptist Health System-Baptist Medical Center
Maribel CortezMaribel Cortez
Wound Care and Ostomy Nurse at Baptist Health System-Baptist Medical CenterWound Care and Ostomy Nurse at Baptist Health System-Baptist Medical Center
Vanessa JamesVanessa James
Patient Care Assistant at Baptist Health System-Baptist Medical CenterPatient Care Assistant at Baptist Health System-Baptist Medical Center
Melissa JenkinsMelissa Jenkins
Family Nurse Practitioner at Baptist Medical Center/Baptist NeurosurgeryFamily Nurse Practitioner at Baptist Medical Center/Baptist Neurosurgery
Tori A. HallTori A. Hall
Certified Pharmacy Technician (CPhT) - PTCB at CVS PharmacyCertified Pharmacy Technician (CPhT) - PTCB at CVS Pharmacy