Sarah Montgomery
Fort Lewis-McChord,WA
Summary
Detail-oriented and self-motivated Medical Billing & Coding Specialist with 5+ years of healthcare administrative experience, including scheduling, revenue cycle management, and insurance verification. Proven success working independently and in team-based environments. Skilled in CPT/ICD-10 coding, EHR platforms, and payer communications. Strong organizational and communication skills with a commitment to patient care and billing accuracy.
Overview
6
6
years of professional experience
Work History
Medical Billing Specialist
Advanced Pain Care
Olympia, WA
11.2023 - Current
- Verified insurance eligibility and benefits using platforms such as Availity, UHC One Health, and Noridian Access.
- Submitted and managed insurance claims, including appeals and denials, with a strong understanding of CPT, ICD-10, and HCPCS coding.
- Processed prior authorizations for medications and office visits to ensure uninterrupted care.
- Used electronic health record (EHR) systems to document, track, and communicate billing and clinical data efficiently.
- Review patient medication profiles to identify potential drug interactions, promoting safety in coordination with clinical staff.
- Improved new patient referral acceptance by 15% in 2024 through streamlined intake, eligibility checks, and billing workflows.
Patient Information Coordinator
Apogee Physicians
Watertown, NY
10.2021 - 07.2022
- Verified and updated ICD-10 and CPT codes to match documented services, ensuring accurate and compliant billing.
- Reviewed patient accounts to confirm insurance information was current and complete prior to appointments or claim submission.
- Handled high-volume incoming calls from patients, insurance companies, and providers regarding appointments, coverage, and billing inquiries.
- Maintained accurate patient records, including insurance authorizations and demographic updates, in the EHR system.
- Collaborated with billing and clinical teams to streamline communication and reduce delays in patient care.
Sales Representative
Target
Watertown, NY
06.2019 - 10.2021
- Provided attentive customer support by answering questions, addressing concerns, and guiding shoppers to appropriate products.
- Ensured accurate product placement and inventory management by verifying shelf labels, restocking items, and correcting inventory discrepancies.
- Collaborated with team members and supervisors to meet daily sales and stocking goals.
- Handled customer inquiries and resolved issues professionally, contributing to customer satisfaction and retention.
- Supported loss prevention efforts by maintaining clean, organized displays and reporting inventory variances.
- Trained new team members on store policies and customer service techniques.
Education
Bachelor - Health Service Management, Business Administration
University of Maryland Global Campus
06.2026
Skills
- Medical Billing & Coding (ICD-10, Modifiers)
- Phone Etiquette
- Data Entry
- Insurance Verification
- Claims Processing & Denial Management
- Cross Functional Collaboration
- Email Correspondence
- HIPAA Compliance & Patient Privacy
Timeline
Medical Billing Specialist
Advanced Pain Care
11.2023 - Current
Patient Information Coordinator
Apogee Physicians
10.2021 - 07.2022
Sales Representative
Target
06.2019 - 10.2021
Bachelor - Health Service Management, Business Administration
University of Maryland Global Campus