Sarah Moore
Facility Operations Manager
Reno,NV
Summary
Facility operations professional with strong track record in managing complex projects and optimizing workflows within mission critical environments. Focused on fostering team collaboration and consistently achieving high-quality results. Adept at adapting to evolving needs and ensuring operational efficiency. Skilled in resource allocation, maintenance planning, and safety compliance, coupled with proactive and reliable approach to problem-solving.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Construction Project Engineer, Data Center Capacity Delivery
Amazon Web Services
Reno, NV
01.2026 - Current
- Owner representative construction team launching a new ML region - data center “mega” campus of 360MW total capacity including multi-story sites, liquid cooling infrastructure, stacked generators and multiple ancillary buildings within a high seismic environment
- Established and maintain communication and coordination across contractors, stakeholders, and internal teams including Design and Engineering, Controls, Cx, Security, and Operations
- Oversee OFCI equipment release and delivery, working closely with suppliers and general contractor
- Execute RFI and submittal workflow management, change order management, payment application reviews and enforce project quality controls and safety programs
- Execute construction site walks with general contractor, vendors and internal partners
- Update project management software with milestone dates, correspondence, and project documents
- Lead meetings and facilitate trainings for contractors on contracted programs, standards and project milestone requirements
Electrical Services Manager, Data Center Engineering Operations
Amazon Web Services
Northern VA
05.2024 - 01.2026
- Led a regional team of engineers responsible for the predictive maintenance of critical electrical infrastructure of 30 data centers. Including infrared thermography, partial discharge testing, ATS and UPS battery maintenance.
- Oversaw hiring, development, performance management, and career progression for 14 hourly and salaried team members, fostering a culture of technical excellence and safety.
- Ensured maintenance delivery within SLAs through detailed forecasting, strategic schedule planning, cross training and strict adherence to operational guidelines and change management protocols.
- Reviewed and validated quality execution of maintenance tasks and post-inspection reports, ensuring accuracy, compliance, and minimal risk to operational continuity.
- Influenced regional and global maintenance standards for non-destructive testing and UPS battery maintenance, contributing to the development of improved processes, scalability, and enhanced equipment reliability.
- Led process improvement initiatives, driving enhancements in maintenance execution, workload balancing, and long-term asset performance.
- Key Achievements
- Founder, Data Center Shadow Learning Program: Designed and launched a program supporting career progression, fostering mentorship and hands-on learning opportunities between operations and engineering teams.
Facility Operations Manager, Data Center Engineering Operations
Amazon Web Services
Northern VA
08.2022 - 05.2024
- Led the operations and maintenance of critical data center infrastructure for two Leased-to-Own and one colocation site, ensuring >99.999% uptime across electrical, mechanical, and water systems.
- Managed a 24x7 team of hourly and salaried engineers, providing technical guidance, MOP review, change management and procedural adherence, execution QA/QC, performance management, and career development for 10+ direct reports.
- Qualified critical switcher - utilized advanced knowledge of power distribution, backup power systems, building automation, and environmental control to maintain critical facility readiness.
- Oversaw the operation and troubleshooting of mission-critical systems - diesel generators, UPS units, PDUs, switchgear, AHU/CRAHU units, IW system and fire suppression systems.
- Directed vendor management and compliance, coordinating with third-party contractors and ensuring adherence to contracted SLAs and safety standards.
- Operated as a cluster after-hours on-call Facility Manager, leading incident response, root cause analysis, and service restoration efforts.
- Drove continuous improvement projects aimed at enhancing reliability, efficiency, and cost optimization; collaborated with cross-functional teams, like Engineering, Controls, and Reliability from project conception to completion.
- Managed site operations budgets and capital expenditures, review and approval of service quotes, ensuring financial efficiency while maintaining operational excellence.
- Ensured compliance with all safety, security, and environmental policies, fostering a strong culture of safety and risk management.
- Key Achievements
- Rotational On-Call Program: Led a process improvement initiative that reduced rack power-up time, increasing customer capacity availability. Successfully scaled the program across the cluster.
- People Leadership: Championed career development and retention, promoting six employees. Developed two individual contributors into Facility Managers and advanced two technicians into Chief roles.
District Facility Manager, Store Operations
Target Corporation
Northern VA market
10.2016 - 06.2022
- Led multi-unit facilities operations across 8+ retail sites, overseeing $15M in asset value and ensuring optimal site functionality and customer experience.
- Managed technical teams, including hiring, training, and retaining hourly technicians to execute preventative and corrective maintenance.
- Oversaw maintenance of critical infrastructure (generators, UPS, refrigeration, HVAC, compactors, material handling equipment) ensuring compliance with SLAs and safety standards.
- Acted as owner representative and construction liaison during store remodels and capital projects to ensure alignment with corporate standards and deliver projects on time.
- Built and maintained vendor partnerships, driving contractual accountability and resolving performance issues to ensure service quality.
- Directed 24/7 emergency response efforts, coordinating vendor services and facilitating after-hours communication across teams and leadership.
- Planned and executed large scale district-wide facilities projects, leveraging technician strengths and driving on-site project management.
- Utilized asset management data to identify recurring issues, reduce downtime, and close technical knowledge gaps within the team.
- Key Achievements
- Regional Remodel Captain: Served as peer mentor and remodel process SME for Facility Managers, communicating weekly milestone updates to Group and Regional leaders.
Education
Engineering Technology - Data Center Operations, C.S.C
Northern Virginia Community College
VA12-2026
Bachelor of Arts - Historic Preservation
University of Mary Washington
Fredericksburg, VA01-2011
Skills
- MS Office 365
- CMMS
- Asset management
- Electrical systems
- Change management
- Project management
- Work order management
- Scheduling coordination
Accomplishments
Founder, Data Center Shadow Learning Program: Designed and launched a program supporting career progression, fostering mentorship and hands-on learning opportunities between operations and engineering teams.
Local Workforce Development: Coordinated and facilitated mock interview workshops at Northern Virginia Community College to develop early-career talent and promote industry engagement.
Rotational On-Call Program: Led a process improvement initiative that reduced rack power-up time, increasing customer capacity availability. Successfully scaled the program across the cluster.
Training and Development: Championed career development and retention, promoting six employees. Developed two individual contributors into Facility Managers and advanced two technicians into Chief roles.
Certification
NFPA70E
Timeline
Construction Project Engineer, Data Center Capacity Delivery
Amazon Web Services
01.2026 - Current
Electrical Services Manager, Data Center Engineering Operations
Amazon Web Services
05.2024 - 01.2026
NFPA70E
03-2023
Facility Operations Manager, Data Center Engineering Operations
Amazon Web Services
08.2022 - 05.2024
District Facility Manager, Store Operations
Target Corporation
10.2016 - 06.2022
Bachelor of Arts - Historic Preservation
University of Mary Washington
Engineering Technology - Data Center Operations, C.S.C
Northern Virginia Community College