Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Morfin

Summary

Shift Leader with a heavy background in the fast-food service industry offers and outgoing personality and the ability to motivate a team of employees. Understands the importance of following management guidelines and task lists. Has multiple years of experience supervising others while completing daily tasks.

Overview

5
5
years of professional experience

Work History

Shift Leader

Taco Bell
04.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

The Market By Superior
09.2023 - 06.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Customer Service Representative

Yannis
04.2023 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Created a good relationship with customers to get to know their special needs.

Customer Service Representative

Little Caesars Pizza
12.2019 - 04.2021
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customers needs and resolving concerns.
  • Offering advice and assistance to customers, paying attention to special needs and wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Mentored newly hired employees on operating equipment and safety, and developed training manual to use for reference.

Education

No Degree - Esthetician

Simi Valley Adult School And Career Institute
Simi Valley, CA
02.2024

High School Diploma -

Moorpark High School
Moorpark, CA
06.2021

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Spanish Speaker
  • Strong Team Player
  • Reports staff issues promptly to management
  • Customer service focus
  • Decision-making capabilities
  • Safety processes and procedures

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

The Market By Superior
09.2023 - 06.2024

Customer Service Representative

Yannis
04.2023 - 09.2023

Shift Leader

Taco Bell
04.2021 - Current

Customer Service Representative

Little Caesars Pizza
12.2019 - 04.2021

No Degree - Esthetician

Simi Valley Adult School And Career Institute

High School Diploma -

Moorpark High School

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Sarah Morfin