Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sarah Morgan Mangum

Robertsdale

Summary

Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance. Knowledgeable with comprehensive background in customer service coordination. Adept at streamlining processes to improve client satisfaction and operational efficiency. Demonstrated ability to resolve complex issues and foster productive team environments.

Overview

4
4
years of professional experience

Work History

Customer Service Coordinator

FTL CSC
Spanish Fort
02.2025 - Current
  • Serve as the primary point of contact for Full Truckload (FTL) customer service operations, ensuring timely and accurate communication between clients and carriers.
  • Coordinate logistics schedules, resolve service issues, and maintain high levels of customer satisfaction.
  • Utilize transportation management systems to track shipments and provide real-time updates.
  • Collaborate with internal teams to streamline processes and improve service delivery.
  • Managed inventory and tracked food costs to stay within budget.
  • Created and implemented new menu items with the culinary team.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Car Wash Attendant

Vannoy's Car Wash
Pensacola
08.2024 - 02.2025
  • Operated car wash machinery and equipment, ensuring proper usage and maintenance.
  • Maintained cleanliness and organization of the car wash station, including restocking supplies and ensuring a safe, clean working environment.
  • Inspected vehicles for damage and reported issues to customers or management as needed.
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.

Pensacola Beach Lifeguard

Public Safety
Pensacola
05.2021 - 07.2024
  • Ensured the safety and well-being of beachgoers in a dynamic, fast-paced environment.
  • Skilled in water rescue techniques, first aid, and CPR.
  • Excellent communication and observational skills.
  • Monitored beach conditions, enforced safety rules, and provided emergency response services.
  • Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
  • Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.

Education

General Business degree - General Business

University of West Florida
Pensacola, FL
05.2026

GED -

Heartwood Christian Academy
Mobile, AL
05.2021

Skills

  • Problem solving
  • Complaint handling
  • Documentation skills
  • Account management
  • Flexibility
  • Empathy
  • Time management
  • Attention to detail
  • Interpersonal skills
  • Communication
  • Leadership

Accomplishments

Successfully trained on and quickly moved into the FTL- CSC customer service coordinator position.

Timeline

Customer Service Coordinator

FTL CSC
02.2025 - Current

Car Wash Attendant

Vannoy's Car Wash
08.2024 - 02.2025

Pensacola Beach Lifeguard

Public Safety
05.2021 - 07.2024

General Business degree - General Business

University of West Florida

GED -

Heartwood Christian Academy

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