Sarah Mosier
Lowell
Summary
Results-oriented banking leader with 28 years of experience enhancing branch performance and fostering high-performing teams. Expert in driving retail banking operations and customer engagement strategies while ensuring regulatory compliance. Committed to building strong customer relationships and delivering exceptional experiences that support sustainable growth.
Overview
28
28
years of professional experience
Work History
Branch General Manager,
Huntington National Bank
Kentwood
09.1998 - Current
- Manage the daily operations of the branch, including sales and customer service.
- Oversee customer service initiatives, resulting in improved client satisfaction and retention.
- Develop strategies that increased profitability while ensuring compliance with organizational policies.
- Develop strategic plans to drive business growth and improve customer satisfaction.
- Implemented risk management practices to safeguard branch assets and resources.
- Fostered a positive work environment through effective communication and team-building activities.
- Manage staff recruitment and training, leading to enhanced team capabilities through effective performance evaluations.
- Supervised daily operations to guarantee efficiency and quality across all branches.
- Collaborate with other departments in order to maximize effectiveness of promotions and campaigns.
- Complete month-end and year-end closings, keep records audit-ready and monitor timely recording of accounting transactions.
- Evaluated employee performance regularly and offered support.
Education
Corrections Officer Program - Corrections
MCC
Sidney, MI08-1998
High School Diploma -
Central Montcalm High School
Stanton, MI 06-1997
Some College (No Degree) - Business Management
Grand Rapids Community College
Grand Rapids, MI07-2026
Skills
- Sales management
- Operations management
- Business planning
- Financial analysis
- Risk assessment
- Business operations
- Mergers and acquisitions
- Team leadership
- Talent management
- Customer relationship development
- Effective communication
Timeline
Branch General Manager,
Huntington National Bank
09.1998 - Current
Corrections Officer Program - Corrections
MCC
High School Diploma -
Central Montcalm High School
Some College (No Degree) - Business Management
Grand Rapids Community College