Sarah Mosley
Anniston,AL
Summary
Energetic professional enthusiastic about promoting learning with hands-on activities, class lesson plans and individualized support. Polished in monitoring students while enforcing classroom and school rules. Respectful and friendly collaborator commended for encouraging understanding and acceptance of differences.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Calhoun County Schools
Anniston, AL
09.2024 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Monitored student progress throughout the day.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Ensured that each student had access to appropriate materials and resources.
- Promoted a safe and secure atmosphere within the classroom setting.
- Integrated technology into lessons whenever possible.
- Provided feedback on assignments or projects given by the regular teacher.
Manager
Samsclub
Oxford, AL
08.2022 - 04.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recruited, interviewed and trained new key holders.
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Maintained a safe and secure environment within the store.
- Resolved customer complaints in a timely manner.
- Provided employees with feedback on job performance.
- Conducted regular team meetings to discuss progress and challenges.
- Performed daily cash management duties including deposits, audits.
Manager
Dollar General
Pell City, AL
03.2019 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Monitored store performance and identified areas for improvement.
- Maintained a safe and secure environment within the store.
- Provided employees with feedback on job performance.
Team Leader
Sams Club
Oxford, AL
06.2014 - 08.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Education
High School Diploma -
Oxford High School
Oxford AL05-2011
Associate of Science - Elementary Education
Gadsden State Community College
Gadsden, ALSkills
- Activity management
- Relationship building and management
- Reporting and documenting
- Safety awareness
- Adaptable
Accomplishments
- Associate of the month two times at Sams club.
- Associate of the Year at Sams Club in 2022
Timeline
Substitute Teacher
Calhoun County Schools
09.2024 - Current
Manager
Samsclub
08.2022 - 04.2024
Manager
Dollar General
03.2019 - 07.2022
Team Leader
Sams Club
06.2014 - 08.2016
High School Diploma -
Oxford High School
Associate of Science - Elementary Education
Gadsden State Community College
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