SARAH MOUA
Oshkosh,WI
Summary
Work history with proven track record in managing front desk operations and delivering exceptional customer service. Known for reliability and adaptability in dynamic office environments, effectively coordinating schedules and managing communications. Strong focus on team collaboration and achieving efficient, results-driven operations.
Overview
8
8
years of professional experience
Work History
Receptionist Coordinator
NE WI Vision
12.2024 - Current
- Primarily responsible for greeting patients, managing front desk operations by answering phone calls, scheduling, maintaining records, checking in patients, and customer service.
- Verifying insurance benefits and collecting copays and payments as required.
- Providing administrative support and tasks by filing, coping, faxing, and maintaining office supplies.
Administrative Assistant III
Winnebago County Public Health
07.2024 - 12.2024
- Provided administrative associate support for all departments.
- Answered phones, conducted email communication, assisted with the needs of the public, scheduled appointments, routed public requests to the appropriate services, and provided customer service to the public, receipting of monies, customer service for radon sales as well as yearly licensing renewals.
- Assisted with county's vehicle's maintenances and kept track of mileages.
- Helped with Media/Communication Specialist on projects such as interpreting flyers into Hmong, creating Standard Operating Procedures for News Spots, and posted new job positions on county's website.
- Assisted and maintained with technology inventory, immunization clinic & records, and onboarding materials for new employee, filing and purging records per record retention policies.
- Assisted Child Support Agency with DNA swabbing.
Caretaker
Mai Lee
09.2023 - 10.2024
- Provided compassionate care to family members with diverse needs and enhancing overall well-being.
- Assisted with daily living activities and independence.
- Maintained accurate records of their progress and care plans for effective communication with case manager.
- Providing safety support to ensure a secure environment.
Administrative Assistant
Sherman Counseling
05.2023 - 07.2024
- Answered multi-line telephones in a timely and polite manner.
- Scheduling clients.
- Recorded all patient demographic and insurance information in a timely fashion.
- Scanned information into the EMR Electronic Medical Record.
- Collected office charges at the time of service.
- Insurance verification and reviewed eligibility.
Patient Access Registrar
Thedacare
07.2022 - 05.2023
- Executed medical necessity and compliance checks to ensure adherence to regulations.
- Provided clear patient instructions to enhance understanding of procedures.
- Collected insurance information and processed physician orders efficiently.
- Utilized overlay tools while delivering exceptional customer service.
- Performed pre-registration of patient accounts through inbound and outbound calls for demographic and financial information.
- Created and processed payment plan options for patients and representatives.
- Reviewed eligibility responses in insurance verification system, accurately selecting insurance plan codes.
- Entered benefit data to support billing processes and improve clean claim rates.Completed medical necessity/compliance checks, provides proper patient instructions, collected insurance information, received and processed physician orders, and utilized overlay tools while providing excellent customer service.
- Performed pre-registration of patient accounts prior to patient visits including inbound and outbound calling to obtain demographic, insurance, and other patient information including patient financial liabilities and collecting point-of-service collections, past due balances, and bad debt.
- Provided information to the patient/representative or may create and process payment plan options
- Reviewed eligibility responses in insurance verification system and appropriately selected the applicable insurance plan code. Entered benefit data to support point-of-service collections and billing processes to assist with a clean claim rate
PSR
Women's Health Specialists
10.2021 - 05.2022
- Conducted confirmation calls with patients prior to scheduled appointments for pre-registration and screenings.
- Managed incoming calls, scheduling requests, and ensured accurate patient registration and follow-ups.
- Collected and entered demographic, billing, insurance, and payment information to enhance customer experience.
- Scanned patient documents into electronic charts for streamlined record-keeping.
- Traveled to additional sites for patient support as needed.
Scheduler
Connecting Cultures
05.2021 - 10.2021
- Managed incoming calls effectively using multi-line phone system.
- Collaborated on daily updates to interpreter work schedule to meet demand volume.
- Adjusted schedule assignments proactively in response to changes in service requests.
- Accurately documented all required data during service request responses.
Prior Authorization Specialist
Navitus Health Solutions
03.2018 - 02.2021
- Reviewed, processed, and troubleshoot incoming prior authorization requests for various medications.
- Accurately processed the requests according to regulatory and client specific guidelines that came in via phone, fax, and web submissions.
- Worked with clinical to ensure requesters were processed accurately and timely.
- Worked with other team members to meet the department performance metrics and maintained compliance.
Education
Bachelor of Arts - Women's And Gender Studies
University of Wisconsin–Oshkosh
Oshkosh, WI08-2025
Skills
- Conversational Hmong
- MS office suite
- Organizational skills
- Problem-solving abilities
- Teamwork and collaboration
- Schedule coordination
- Multitasking capacity
- Customer service focus
- Typing speed of 55 WPM
Timeline
Receptionist Coordinator
NE WI Vision
12.2024 - Current
Administrative Assistant III
Winnebago County Public Health
07.2024 - 12.2024
Caretaker
Mai Lee
09.2023 - 10.2024
Administrative Assistant
Sherman Counseling
05.2023 - 07.2024
Patient Access Registrar
Thedacare
07.2022 - 05.2023
PSR
Women's Health Specialists
10.2021 - 05.2022
Scheduler
Connecting Cultures
05.2021 - 10.2021
Prior Authorization Specialist
Navitus Health Solutions
03.2018 - 02.2021
Bachelor of Arts - Women's And Gender Studies
University of Wisconsin–Oshkosh