Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Mousa

Loganville,GA

Summary

Dynamic Front Desk Assistant with a proven track record at Signia By Hilton GWCC, excelling in customer service and team collaboration. Skilled in task prioritization and maintaining meticulous records, I have successfully trained new employees and enhanced service quality, ensuring a welcoming environment for all guests.

Overview

3
3
years of professional experience

Work History

Front Desk Assistant

Urgent care & Family Practice
Gwinnett, GA
01.2022 - 06.2025
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Assisted with administrative tasks such as filing paperwork, preparing reports.
  • Maintained accurate records of guest accounts using computerized systems.
  • Assisted guests with check-in and checkout procedures, including taking payments for room charges.
  • Trained new employees on proper front desk operations and customer service techniques.
  • Verified identification and credit card information of guests prior to check-in.

Front Desk

Signia By Hilton GWCC
Atlanta, GA
03.2024 - 02.2025
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.

Waitress Trainer

Mazaj Atlanta
Duluth, GA
07.2022 - 03.2024
  • Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
  • Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
  • Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
  • Provided constructive criticism to help servers improve their skills and increase efficiency levels.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Conducted refresher courses for experienced waiters on updated menu items and recipes.
  • Reviewed servers' performance regularly by observing them interacting with customers during meal services.
  • Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Explained various techniques used in handling large groups of customers efficiently.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Education

High School Diploma -

Elizabeth Andrew High School
1701 Mountain Industrial Blvd, Stone Mountain, GA
05-2034

Skills

  • Customer service
  • Team building
  • Communication skills
  • Organizational skills
  • Attention to detail
  • Active listening
  • Communication
  • Task prioritization
  • Service quality improvement

Languages

English
Full Professional
Arabic
Full Professional
Turkish
Full Professional
Kurdish
Limited

Timeline

Front Desk

Signia By Hilton GWCC
03.2024 - 02.2025

Waitress Trainer

Mazaj Atlanta
07.2022 - 03.2024

Front Desk Assistant

Urgent care & Family Practice
01.2022 - 06.2025

High School Diploma -

Elizabeth Andrew High School

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Sarah Mousa