Sarah Mowry

• Oversee daily operations of the service department, ensuring efficient project execution and high levels of client satisfaction.
• Assist in the planning, coordination, and management of projects from inception to completion.
• Supervise and mentor service technicians, delegating tasks and tracking progress to maintain quality and optimize productivity.
• Serve as a liaison between clients, vendors, and internal teams to facilitate smooth workflows and resolve issues promptly.
• Monitor project budgets, timelines, and deliverables, ensuring projects remain on schedule and within scope.
• Apply for electrical and building permits via local town permitting portals, schedule inspections, and manage permit closeouts upon project completion.
• Prepare and issue invoices for all service department billings in a timely manner.
• Generate detailed reports, maintain accurate records, and support project documentation to ensure compliance and accuracy.

Proud to be part of a leading solutions provider for operations and maintenance services to our nation’s mission-critical renewable energy infrastructure, helping provide a cleaner future by contributing to the EV team.

• Maintain master schedule and set up work orders through Salesforce & Excel.
• Coordinate and oversee works order operations from A-Z.
• Ensure resources are used efficiently to stay in budget and maximize profit.
• Balance employee availability, customer schedules and maximum load levels when scheduling work orders.
• Oversee technical, operational, clerical and customer service support activities.
• Develop team communications and information for meetings.
• Exceed goals through effective task prioritization and great work ethic.
• Improve operations through consistent hard work and dedication.

Assisted and contributed to the daily task of the National Operations team by communicating with sub- contractors and customers to resolve any issues, schedule exterior maintenance request, track and submit invoices and, assist with procurement and contracts.

• Used Salesforce & Excel to maintain detailed documentation helping accurately manage over 100 accounts
• Deployed meticulous organization skills by assisting in coordination of day to day operations.
• Reviewed account documentation for over 100 accounts, rectified issues and contacted clients & vendors about account changes.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Maintained relationships with clients and vendors by managing and responding to correspondence and inquiries.
• Secured and negotiated contracts with high-value clients and service partners in collaboration with account managers.

"Service industry work develops the "soft skills" recruiters talk about on LinkedIn — discipline, promptness, the ability to absorb criticism, and most important, how to read people like a book. I've long believed I gained more knowledge in kitchens, bars, and dining rooms than any college could even hold."~ Anthony Bourdain

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing business.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained customer satisfaction and workforce effectiveness.
• Maintained energy and enthusiasm in fast-paced environment.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.

Great work environment to gain experience in customer service, multitasking and some administrative work.

• Maintained regular and consistent attendance and punctuality.
• Completed over successful daily cash audits to correctly balance drawers at end of each shift.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Engendered customer loyalty by remembering personal preferences.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Controlled line and crowd with quick, efficient service.