SARAH MPOUMA
Chattanooga,TN
Summary
Luxury spa professional with extensive experience in resort and private club environments. Skilled in building long-term client relationships, delivering personalized services, and maintaining high standards of service consistency. Known for professionalism, discretion, and strong rapport with members and guests.
Overview
7
7
years of professional experience
Work History
Dual Therapist
Cloudland Resort
Rising Fawn, Georgia
02.2024 - Current
- Administered massages and facials to individuals and groups at luxury wellness resort.
- Promoted to Lead Therapist, overseeing team operations and supporting Spa Director.
- Trained new hires and facilitated onboarding processes for new staff members.
- Developed protocols and collaborated directly with brands to enhance service offerings.
Massage Therapist
St. Regis
Atlanta, GA
04.2024 - 04.2025
- Executed therapeutic bodywork to address client needs and enhance wellness.
- Completed Forbes training to elevate service quality standards.
- Maintained high standards while working with VIP and celebrity clientele.
Esthetician; Massage Therapist
Barnsley Resort
Adairsville, GA
01.2019 - 01.2024
- Offered luxury facials, body treatments, and waxing services
- Provided excellent customer service and skin care treatments to all clients.
- Sold salon-exclusive skin care products and encouraged service upgrades
- Educated clients on skin care procedures and products.
- Pursued continuing education to learn new advances in skin condition treatments.
Massage Therapist; Esthetician
The Whitley, A Luxury Collection Hotel, Atlanta Buckhead
Atlanta, GA
10.2022 - 04.2023
- Performed quality, therapeutic bodywork to meet clients' needs.
- Designed customized facials meeting individual client needs.
- Administered spa body treatments and skin conditioning.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Massage Therapist
Chateau Elan Resort & Winery
Braselton, GA
11.2021 - 06.2022
- Performed therapeutic pregnancy, sports, deep tissue, hot stones and Swedish massage on clients.
- Maintained clean, safe and well-organized work environment.
- Promoted positivity to clients and coworkers in a high volume and fast paced environment
Director of Esthetics; Massage Therapist
Well Kneaded Massage and Esthetics
Decatur, GA
10.2020 - 11.2021
- Created the esthetics menu along with promotional and holiday specials
- Built relationships with product companies and reps
- Decided what products Well Kneaded would carry
- Performed facials, full body waxing, massage, and body treatments
- Performed skilled medical massage
- Delivered high level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Education
MASSAGE THERAPY LICENSE - Massage Therapist
N/a
North Carolina04.2023
ESTHETICS LICENSE - Esthetics
N/a
North Carolina12.2022
MASSAGE THERAPY LICENSE - Massage Therapist
Atlanta School of Massage
Atlanta, GA04.2021
ESTHETICS LICENSE - Esthetics
Dalton Institute of Esthetics And Cosmetology
Dalton, GA08.2018
Skills
- Full Body Waxing
- Deep Tissue Massage
- Microdermabrasion treatments
- Swedish Massage
- Spa treatment services expert
- Advanced facials specialist
- Chemical facial peels
- Outstanding client care
- Sanitization
- Care regimen design
- Sales background
- Self-motivated
- Consultations
Timeline
Massage Therapist
St. Regis
04.2024 - 04.2025
Dual Therapist
Cloudland Resort
02.2024 - Current
Massage Therapist; Esthetician
The Whitley, A Luxury Collection Hotel, Atlanta Buckhead
10.2022 - 04.2023
Massage Therapist
Chateau Elan Resort & Winery
11.2021 - 06.2022
Director of Esthetics; Massage Therapist
Well Kneaded Massage and Esthetics
10.2020 - 11.2021
Esthetician; Massage Therapist
Barnsley Resort
01.2019 - 01.2024
MASSAGE THERAPY LICENSE - Massage Therapist
N/a
ESTHETICS LICENSE - Esthetics
N/a
MASSAGE THERAPY LICENSE - Massage Therapist
Atlanta School of Massage
ESTHETICS LICENSE - Esthetics
Dalton Institute of Esthetics And Cosmetology