Sarah Muise
Nashua,NH
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Specialist II/CSR
City Of Nashua
02.2023 - 03.2024
- Streamlined office processes by implementing efficient document management and filing systems.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns over the counter, the phone, and through email correspondence.
- Managed schedules, appointments, and processing of applications for tax credits/exemptions.
- Administered the requests and productions of special reports regarding assessing system data.
- Conducted the processing and tracking of abatements.
Salon Manager
Great Clips
01.2022 - 01.2023
- Made timely bank deposits, as well as product orders.
- Oversaw the auditing of all service coupons.
- Created an efficient weekly schedule by ensuring that the appropriate coverage was available during peak hours by comparing sales and foot traffic data.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Provided technical and practical training for new stylists.
Stylist
Great Clips
01.2020 - 01.2022
- Enhanced client satisfaction through implementing active listening in order to ensure they receive the haircut they desire and haircare that they need.
- Boosted sales through effective upselling of complementary products for their haircare needs.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of haircut techniques and trends, ensuring relevant style suggestions to clients.
- Worked in a team environment, partaking in a joint effort and responsibility to successfully and efficiently operate a fast paced salon.
Beauty Advisor
Sally Beauty
08.2018 - 01.2020
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Supervisor
SubZero Nitrogen Ice Cream
09.2017 - 09.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Cosmetology Degree -
Michael's School of Hair Design & Esthetics
Bedford, NH01.2018
High School Diploma -
Nashua High School North
Nashua, NH01.2017
Skills
- Customer Relations
- Scheduling/Calendar Management
- Confidential Document Control
- Proofreading
- Telephone Etiquette
- Office Administration
- Data Entry
- Attention to Detail
- Spreadsheet tracking
- Proficient in Microsoft Office
References
- Kristen Mailhot, Cosmetology teacher, 8 Titan Way, Nashua, NH, 03063, Mailhotk@nashua.edu
- Destiny Melvin-Dube, Personal reference/longtime friend, and client, 978-875-3480
- Samone Gilson, Lead stylist at Great Clips, 292 Daniel Webster Hwy, Nashua, NH, 03060, 603-546-8882
Timeline
Administrative Specialist II/CSR
City Of Nashua
02.2023 - 03.2024
Salon Manager
Great Clips
01.2022 - 01.2023
Stylist
Great Clips
01.2020 - 01.2022
Beauty Advisor
Sally Beauty
08.2018 - 01.2020
Supervisor
SubZero Nitrogen Ice Cream
09.2017 - 09.2018
Cosmetology Degree -
Michael's School of Hair Design & Esthetics
High School Diploma -
Nashua High School North
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