Sarah Mullins
Bay City,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Purchasing Agent/Project Coordinator
Future Technologies
04.2023 - Current
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Performed monthly reconciliation of open purchasing orders.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
Operations Manager
PTS Corp.
06.2021 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Director of Dining Services
Charter Senior Living
12.2020 - 05.2021
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Dining Services Manager
ARAMARK, Higher Education
02.2018 - 01.2021
- Implemented training program for front of house staff to maintain high standards of customer service.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
John Glenn High School
Bay City, MIAssociate of Applied Science - Surgical Technology
Delta College
Bay City, MI05.2028
Skills
- Procurement
- Pricing Structures
- Product Sourcing
- Cost Control
- Workflow Optimization
- Business Planning
- Customer Service
- Customer Retention
Timeline
Purchasing Agent/Project Coordinator
Future Technologies
04.2023 - Current
Operations Manager
PTS Corp.
06.2021 - 03.2023
Director of Dining Services
Charter Senior Living
12.2020 - 05.2021
Dining Services Manager
ARAMARK, Higher Education
02.2018 - 01.2021
High School Diploma -
John Glenn High School
Associate of Applied Science - Surgical Technology
Delta College
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