Sarah Mulvey
BSN
Tampa,FL
Summary
Bachelor of Science in Nursing (BSN)- Anticipated December 2024
7+ years customer service experience
4+ years BLS experience as an EMS volunteer
Overview
5
5
years of professional experience
Work History
Server/Host/Bartender
Mad Dogs and Englishmen
10.2020 - Current
- Customer Engagement: Greeted, seated, and assisted guests, establishing rapport and providing personalized service to enhance guest satisfaction and promote return visits
- Service Efficiency: Delivered timely and accurate orders while managing a variety of customer requests and dietary needs, often under high-demand conditions
- Team Collaboration: Worked closely with kitchen and bar staff to coordinate orders and ensure smooth operations; communicated effectively with team members to resolve issues quickly and improve workflow
- Inventory & Cash Management: Handled cash and credit transactions with precision, maintained accurate tabs, and supported inventory management by monitoring stock and restocking supplies as needed
- Problem Solving: Addressed guest concerns promptly and professionally, striving to exceed expectations and enhance overall guest experience
Bartender
Mansion Ridge Signature Golf Course
05.2020 - 08.2022
- Customer Service Excellence: Engaged with guests, built rapport with members, and provided personalized drink recommendations to enhance their experience on and off the course
- High-Volume Efficiency: Managed large volumes of orders quickly and accurately during peak events, tournaments, and high-traffic hours, consistently meeting guests’ expectations under pressure
- Event Support: Assisted with private events, tournaments, and special gatherings by creating tailored drink menus, coordinating with event staff, and setting up portable bars and service areas
- Inventory & Cash Handling: Maintained accurate inventory of bar stock, managed daily cash and credit transactions, and helped monitor supplies to ensure efficient operations
- Problem Solving & Adaptability: Addressed guest inquiries and resolved issues swiftly and professionally, adapting to unique requests to create a welcoming and memorable experience
Education
Advanced Regents Diploma - Science Honors
Monroe Woodbury High School
06-2020
Bachelor of Science in Nursing -
South University
Tampa, FL12-2024
Skills
Communication and Interpersonal Skills
Time Management and Prioritization
Adaptability and Problem Solving
Attention to Detail
Teamwork and Collaboration
Customer Service and Patient Care Mindset
Strong work ethic
Cleanliness standards
Licensure and Certification
- Bachelor of Science in Nursing, South University, 12/01/24
- Stop The Bleed (ACOS), 12/01/24
- CPR BLS Certified, 12/01/22
Clinical Experiences
- Preceptorship: Neuro ICU, Tampa, FL, 120
- Medical Surgical: Neuro 3M Medical Surgical Floor, Tampa, FL, 390
- Mental Health: VA Bay Pines Psychiatric Hospital, Madeira Beach, FL, 120
- Women and Neonates: L&D, Obstetric Surgery, NICU, Ante/Postpartum High Risk, Tampa, FL, 120
- Pediatrics: St. Joseph Children's Hospital, Tampa, FL, 120
- Community Health: Metropolitan Ministries, Tampa, FL, 60
Relevant Skills
- Excelled at building rapport with guests, understanding their needs, and communicating clearly—skills essential for effective patient interactions in healthcare.
- Managed high volumes of orders and requests in fast-paced environments, prioritizing tasks efficiently—similar to handling patient needs in a clinical setting where time management is crucial.
- Quickly adapted to changing demands, resolved guest complaints, and handled unexpected challenges calmly—skills that translate well to adjusting to diverse patient needs and troubleshooting in dynamic healthcare environments.
- Maintained precision when preparing orders, managing tabs, and following safety guidelines. This careful attention to detail is essential in administering medication and ensuring patient safety in nursing.
- Worked closely with kitchen and service staff to deliver seamless customer service, demonstrating strong teamwork and communication—key skills for collaborating with healthcare teams to provide comprehensive patient care.
- Provided personalized service to ensure a positive experience for guests, which reflects the empathy and patient-centered approach necessary in nursing to make patients feel comfortable and supported.
Awards and Affiliations
- National Student Nurses Association (NSNA), 12/01/24
- Woodbury Community Ambulance EMS Volunteer, 12/01/21
Timeline
Server/Host/Bartender
Mad Dogs and Englishmen
10.2020 - Current
Bartender
Mansion Ridge Signature Golf Course
05.2020 - 08.2022
Advanced Regents Diploma - Science Honors
Monroe Woodbury High School
Bachelor of Science in Nursing -
South University
Similar Profiles
Ivana FioriIvana Fiori
Professional Dog Walker at Mad dogs and englishmenProfessional Dog Walker at Mad dogs and englishmen
Paul ShaverPaul Shaver
Executive Chef at Mad Dogs and EnglishmenExecutive Chef at Mad Dogs and Englishmen
Jayden SheppardJayden Sheppard
Server at Mad Dogs British PubServer at Mad Dogs British Pub