Sarah Mundell
Guthrie,OK
Summary
Dynamic FedEx veteran with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in FedEx systems like FAMIS and Mobile Manager, and skilled in Microsoft Office. Excelled in relationship building, significantly improving client relations and internal communications. Achieved notable improvements in process accuracy and service quality through innovative solutions and team collaboration.
Overview
7
7
years of professional experience
Work History
Courier/Swing Driver/Non-DOT
FedEx
12.2024 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported managers by maintaining recordkeeping of rental agreements and assigning rental trucks.
- Assisted coworkers and staff members with tasks on daily basis.
- Continually sought methods for improving daily operations, communications with third party vendors, recordkeeping, and data entry for increased efficiency.
- Assisted managers with new AIM candidate development.
Service Assurance Agent
FedEx
07.2023 - 12.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated current processes to develop improvement plans.
Senior Service Agent
FedEx
02.2023 - 07.2023
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Courier/DOT
FedEx
03.2018 - 02.2023
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Education
Associate of Science - Accounting
Oklahoma State University
Oklahoma City, OK01-2015
Skills
- Proficient in many FedEx computer systems, which include: FAMIS, FWR, Mobile Manager, PAST, DWS Reports, DSM, GV Max, WEX, Ops Scheduler, FCF, Intel, Eops, LSSI among others
- Proficient in Microsoft Office (Outlook, Excel, Teams, SharePoint, PP, Word, etc)
- Route optimization
- Relationship building and rapport
- Courier training
- Business processes and procedures
- Dangerous Goods Specialist
- Knowledge of Valet
Timeline
Courier/Swing Driver/Non-DOT
FedEx
12.2024 - Current
Service Assurance Agent
FedEx
07.2023 - 12.2024
Senior Service Agent
FedEx
02.2023 - 07.2023
Courier/DOT
FedEx
03.2018 - 02.2023
Associate of Science - Accounting
Oklahoma State University
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