Knowledgeable and professional Medical Practice Manager with strong Licensed Practical Nursing and Care Management background. Successfully oversees all patient care and practice operations by utilizing clinical background as well as demonstrating solid leadership skills, attention to detail, professionalism and strong verbal/written communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Practice Manager
Health Source of Ohio
05.2023 - Current
Manages & oversees daily operations of the medical practice such as staffing schedules, inventory management, and oversees office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
Orders all office supplies and keeps check on inventory levels.
Conducts regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
Developed and maintains policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
Manages budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
Implements quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
Addresses and remedies all patient and team member issues.
Supervises 11 employees and 5 clinicians.
Interviews, hires, and trains new staff.
Performs annual evaluations of all staff members.
Serves as a role model to set the standard of behavior, professionalism, and outstanding customer service.
Demonstrates leadership qualities through self direction, initiative, effective interpersonal skills and oral/written communication skills.
Monitors office quality measures and implements change as needed.
Care Coordinator/Case Manager/Transitional Care Manager
HealthSource of Ohio
08.2018 - 05.2023
Provides telephonic outreach and in-person consultation to members identified as high risk.
Assists in identifying gaps in care utilizing NextGen, I2I, & POP Health.
Collaborates with healthcare team to optimize patient adherence to medical plan of care.
Proactively identifies and outreaches newly diagnosed patients with a targeted chronic condition.
Educates patient and family members about preventative screenings while identifying barriers to care.
Self-motivated, with a strong sense of personal responsibility.
Works effectively in fast-paced environments.
Interacts with the healthcare interdisciplinary team.
Provides clinical care management (such as case management, disease management, and/or care coordination) to best meet the member’s specific healthcare needs and to promote quality and cost-effective outcomes.
Oversees a collaborative process with the member and those involved in the member’s care to assess, plan, implement, coordinate, monitor and evaluate care as needed.
Serves as a resource to internal and external customers.
Connects patients to community resources and support.
LPN Nurse Navigator, Surgery scheduler, Presidential assistant
The Urology Group
05.2015 - 06.2018
LPN Charge Nurse
SEM Haven Health and Residential Care-Milford, OH
10.2013 - 05.2015
Giving medication as prescribed by a physician
Taking vital signs, such as blood pressure, temperature, and weight
Basic wound care including cleaning and bandaging injured areas
Giving injections of medication
Immunizations
Taking medical histories
Entering information into computer systems
Managing IVs
Ensuring patients and their families understand release instructions
Supervising CNAs (Certified Nursing Assistants)
Monitoring fluid and food intake and output
Moving patients safely
Assessing patients' reactions to medications
Assessing patients' mental health
Providing emotional support
Assisting with daily needs such as bathing and dressing
Observation of patients' skin for potential bed sores
Scheduling appointments
Keeping medical records current
Billing patients
Working with insurance companies
Writing prescriptions at a physician's request
Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
Education
Practical Nursing Program - Practical Nursing
Brown Mackie College
Cincinnati, OH
06.2011
Skills
Microsoft Excel
HIPAA Compliance
Documentation accuracy
EMR / EHR
Staff Supervision
Patient Management
Case Management
Critical Thinking
Attention to Detail
Patient Education
Leadership
Certification
LPN September 2011
Timeline
Medical Practice Manager
Health Source of Ohio
05.2023 - Current
Care Coordinator/Case Manager/Transitional Care Manager
HealthSource of Ohio
08.2018 - 05.2023
LPN Nurse Navigator, Surgery scheduler, Presidential assistant