Sarah Murach
Long Beach,CA
Summary
Dynamic and results-oriented professional with exceptional communication skills and a strong ability to collaborate within team environments. Known for thriving under pressure, consistently delivering high-quality results in fast-paced settings. Driven by a passion for personal and professional growth, always seeking new ways to improve performance and efficiency. Adept at problem-solving, prioritizing tasks, and adapting to evolving challenges while maintaining a positive attitude and focus on achieving team goals.
Overview
4
4
years of professional experience
Work History
Customer Care Executive
Lineage
Vernon, CA
02.2024 - 01.2025
- Invoice and verify accounts accurately and in a timely manner
- Verify inbound receipts for accuracy
- Develop and maintain customer relationships in a professional manner
- Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
- Coordinate availability of product and schedule for daily shifts with warehouse team
- Coordinate with Operations on special client requests; expediting when necessary
- Serve as first point of contact to resolve customer issues
- Maintain and file documentation in organized and comprehensive way
- Partner with Inventory and Operations to research inventory discrepancies and misplacement
Relationship's Banker
JP Morgan Chase
Hollywood, CA
11.2022 - 12.2023
- Delivers an exceptional customer experience by acting with a customer-first attitude.e
- Managed assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
- Make personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
- Influences, educates, and connects customers to technology.
- Possesses initiative and knowledge to provide financial options for customers using a consultative approach
- Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
- Worked in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Call Center Intake Rep
Wilshire Law Firm
Los Angeles, CA
01.2021 - 12.2022
- Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard.
- Work with the firm’s intake management team to determine viability of potential cases.
- Being a closer, someone who can entice clients and relate to them and encourage them to sign on with our firm.
- Build relationships with potential clients and vendors.
- Delivered customized, targeted sales strategies to ensure monthly goals are met.
- Update the firm’s database in a timely manner with accurate data.
- Upload and share pertinent documents appropriately.
Education
High School Diploma -
Millikan High School
Long Beach, CA06-2018
Skills
- Customer support
- Exceptional organizational skills
- Persuasive attitude
- Data entry
- Procedure optimization
- Call center operations
- Performance improvement
- Documentation and reporting
- Well-organized
- True problem-solver
- Excellent problem-solving skills
- Payment processing
Timeline
Customer Care Executive
Lineage
02.2024 - 01.2025
Relationship's Banker
JP Morgan Chase
11.2022 - 12.2023
Call Center Intake Rep
Wilshire Law Firm
01.2021 - 12.2022
High School Diploma -
Millikan High School