Sarah Murillo
Phoenix,AZ
Summary
Dedicated paralegal providing comprehensive legal support to a team of attorneys. Expertise in case management, document preparation, and effective communication ensures timely processing of legal matters while managing multiple deadlines. Committed to continuous professional growth and enhancing team success.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Paralegal III
State of Arizona-Office of the Attorney General; CFP/CSS
01.2015 - Current
- Provide legal support to the team of Assistant Attorney Generals
- Prepared diverse legal documents and reviewed legal memoranda to analyze complex legal issues and conduct substantive legal research.
- Assisted with pre-hearing conferences and prepared discovery documents and case files for court proceedings.
- Maintained legal records, files, and case management systems to support efficient information retrieval and case processing.
- Organize, prioritize and perform varied tasks and track multiple deadlines simultaneously.
- Communicating effectively with families, court staff, hearing officers, fellow employees and teammates.
- Provide backup to supervisor; stand-in as office administrator during any absences, assist with training, testing and interviews.
- Constantly striving to increase knowledge of our policies, processes, and procedures.
Child Support Services Officer II
State of Arizona-DES; Division Of Child Support Services
01.2013 - 01.2015
- Responsible for interviewing customers to assist them in completing and attaining documents necessary for services
- Completing the initial set up/intake on new, interfaced and court ordered cases
- Generating all necessary legal documents to be filed with the courts
- Referring cases to the attorney general's office for a new court order or for modification of an existing order of support
- Communicating directly with customers and other agencies
- Ensuring all data entry is complete and accurate
- Completing research/locate on non-custodial parents in order to initiate child support
Home Equity Collector -Bilingual Group
Wells Fargo Bank
01.2011 - 01.2013
- Processed payments accurately and efficiently, ensuring timely application to customer accounts
- Evaluating customers' financial situations and offering plans for repayment
- Executed quality calls and provided customer service while adhering to compliance and production expectations.
- Referred clients to suitable services.
- Managed time effectively to meet deadlines
- Initiated referrals for clients to appropriate services based on their needs.
- Evaluating customers' financial situations and offering plans for repayment
- Ability to research issues and problems on accounts, while increasing knowledge of the company's Home Equity products and processes
First Mortgage Coordinator
Desert Schools Federal Credit Union
01.2010 - 01.2011
- Responsible for creating and organizing new mortgage for processing
- Responsible for gathering the necessary documentation to forward to the processors and underwriters
- Maintaining consistent and constant contact with applicants, loan officers, title companies, and appraisal companies during processing
- Using excellent communication and organization skills, and the ability to manage my time efficiently in order to meet established deadlines
Member Solution Representative
Desert Schools Federal Credit Union
01.2007 - 01.2010
- Evaluated member needs and recommended tailored products and services based on extensive product knowledge
- Coordinated appointments with fellow representatives to ensure timely access to additional services for customers
- Strived to meet stretched performance standards in a fast-paced environment, enhancing service delivery
Education
Diploma -
Maryvale High School
Phoenix, AZAAS -
Phoenix College
Phoenix, AZSkills
- Reading/Interpreting court orders
- Preparing pleadings
- Case management
- Interviewing techniques
- OnBase
- MS Office Programs
- Outlook
- Manage high call volumes
- Manage Timelines
- Customer Service
- Leadership
- Team oriented
- Verbal and written communication
- Confidential material handling
- Responsible
Certification
- AAS: Administration of Justice
- CCL: Administration of justice-Fundamentals
- CCL: Administration of justice-Comprehensive
- Certified Notary Public for the state of Arizona
Timeline
Paralegal III
State of Arizona-Office of the Attorney General; CFP/CSS
01.2015 - Current
Child Support Services Officer II
State of Arizona-DES; Division Of Child Support Services
01.2013 - 01.2015
Home Equity Collector -Bilingual Group
Wells Fargo Bank
01.2011 - 01.2013
First Mortgage Coordinator
Desert Schools Federal Credit Union
01.2010 - 01.2011
Member Solution Representative
Desert Schools Federal Credit Union
01.2007 - 01.2010
Diploma -
Maryvale High School
AAS -
Phoenix College