Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Murphy

Houston,TX

Summary

Seasoned Auto Claims Adjuster with a twenty four year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies.

Hardworking Customer Service Associate bringing ten years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Overview

20
20
years of professional experience

Work History

Debt Collector

Alltran Financial
Houston, TX
01.2019 - Current
  • Used skip tracing and other techniques to locate debtors
  • Achieved performance goals on consistent basis
  • Maintained high volume of calls to meet demands of busy group
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances

Critical Service Agent

Houston Chronicle
Houston, TX
03.2017 - 12.2018
  • Built strong relationships with customers through positive attitude and attentive response
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 30%
  • Educated customers about billing, payment processing and support policies and procedures
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Compiled customer feedback and recommended service delivery improvements to management

Claim Processor/Customer Service Representative

State Farm Insurance
Houston, TX
02.2004 - 10.2016
  • Communicated with customers daily to request information and ensure completion of paperwork
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process
  • Obtained relevant evidence and information to identify suspicious claims, and either handle or escalated appropriately
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues
  • Documented all information gathered in field and uploaded data to company database for efficient processing using Csutomer Service Reporting tool
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
  • Prepared reports by collecting, analyzing and summarizing information

Education

Northwestern State University of Louisiana
Natchitoches, LA

Skills

  • Call center experience
  • Collections processing
  • Time management
  • Problem-solving
  • Strong communication skills
  • MS Office Suite
  • Background in Insurance

Timeline

Debt Collector

Alltran Financial
01.2019 - Current

Critical Service Agent

Houston Chronicle
03.2017 - 12.2018

Claim Processor/Customer Service Representative

State Farm Insurance
02.2004 - 10.2016

Northwestern State University of Louisiana

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Sarah Murphy