Sarah Murrell
Maryville,TN
Summary
Proven multitasker and problem-solver, adept in patient care and customer service, with a typing speed of 80 WPM. At Sitel Call Center, streamlined processes, enhancing efficiency. Known for a positive attitude and dependability, consistently exceeding production targets. Achieved fewer returns at Newell Brands through meticulous quality control, demonstrating exceptional attention to detail and organizational skills.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Private Homeowner
Louisville, TN
01.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Had a New Baby
Myself
Maryville, TN
04.2023 - 04.2024
- Gave birth to my son in April of 2023
- Spent a year with him at home
- Healed and got my strength back
- Ready to get back to work
Newell Brands
Lifestyle Staffing
Maryville, TN
08.2021 - 01.2022
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
Cashier
Weigles
Maryville, TN
01.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
Sitel Call Center
Knoxville, TN
01.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
High School Diploma -
Continental Academy
Miramar, FL05.2010
Skills
- Patient Care
- Personal Hygiene Assistance
- Customer Service
- Problem-solving skills
- Call Center Customer Service
- Appointment Scheduling
- Typing speed 80 WPM
- Friendly, Positive Attitude
- Dependable and Responsible
- Multitasking
- Computer Skills
- Organizational Skills
Timeline
Had a New Baby
Myself
04.2023 - 04.2024
Home Health Aide
Private Homeowner
01.2023 - Current
Newell Brands
Lifestyle Staffing
08.2021 - 01.2022
Cashier
Weigles
01.2020 - 01.2021
Customer Service Representative
Sitel Call Center
01.2018 - 01.2019
High School Diploma -
Continental Academy