Hi, I’m
Sarah Murrell
The best way out is always through.
Robert Frost
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
Continuum Global Solutions
Customer Service Rep
06.2022 - 11.2022
Job overview
- Utilizes effective communication skills to develop and present recommendations to customers for approval
- Collaborates with various support departments to implement customer expectations & requirements
- Supports the online ordering process by providing necessary customer information to ensure the success of a sale
- Provides consistent and accurate online services to aid customer inquiries instantaneously.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Doxim
Insert Operator
08.2020 - 10.2021
Job overview
- Operate PC and rf-base computer systems with a high level of accuracy
- Mail sorting, preparing mail for USPS, and other methods of shipping
- Sort tray, strap and prepare finished mail pieces in compliance with USPS regulations
- Make sure all work is put in the computer properly to be run in the machine.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected finished products for quality and adherence to customer specifications.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
Fiserv
Digital Print Operator
03.2016 - 03.2019
Job overview
- Operating a wide format inkjet press machine
- To operate Digital Copier Machines and workflow software in the print room
- Prioritize workload in order to achieve maximum output and meet customer deadlines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Proofed all job orders, securing client approval prior to production.
- Prepared and operated offset printing press for maximum efficiency and production.
- Checked job information at each press to verify that correct ink was delivered.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Properly secured loads with security straps, covers and security seals.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
Capella University
B.A.S Degree
Lawrence Central High SchoolIndianapolis, IN
High School Diploma
Skills
- Freight Operations
- Stocking and Replenishing
- Credit Card Payment Processing
- Microsoft Word
- Microsoft Excel
- Retail Sales Customer Service
- Active Listening
- Google Docs
- Microsoft Outlook
- Quality Control
- Microsoft Windows
- Problem-Solving Ability
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Rep
Continuum Global Solutions
06.2022 - 11.2022
Insert Operator
Doxim
08.2020 - 10.2021
Digital Print Operator
Fiserv
03.2016 - 03.2019
Capella University
B.A.S Degree
Lawrence Central High School
High School Diploma
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