Sarah Musick
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bass Pro Shops
12.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assist customers in navigating company website and placing online orders, improving overall user experience.
- Collaborate with team members to develop best practices for consistent customer service delivery.
- Develop strong product knowledge to provide informed recommendations based on individual customer needs.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Represent our company in a positive way to new and existing customers.
- Maintain confidentiality of classified information regarding customer credit status, etc.
Front Desk Receptionist
Alamont Dental Associates
05.2019 - 08.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
John S. Battle High School
Bristol, VA05.2019
Skills
- Data Entry
- Call Management
- Complaint Resolution
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Information Security
- Account Updating
Timeline
Customer Service Representative
Bass Pro Shops
12.2020 - Current
Front Desk Receptionist
Alamont Dental Associates
05.2019 - 08.2019
High School Diploma -
John S. Battle High School
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