Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Nabbanja

Norwood,MA

Summary

Dedicated and motivated individual seeking for a job opportunity, where I can apply proven competencies as an office administrator and health care professional to grow and be a contributing member of a team. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

9
9
years of professional experience

Work History

Insurance Administrative Assistant

Boston Endoscopy Center
07.2023 - Current
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.
  • Monitored and updated claims status in claims processing system.
  • Identified and resolved discrepancies between patient information and claims data.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Assessed medical claims for compliance with regulations and corrected discrepancies.
  • Processed insurance payments and maintained accurate documentation of payments.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Scanned and uploaded medical records into electronic medical records system.
  • Verified accuracy of patient information in medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Sorted and distributed incoming and outgoing medical records.
  • Assisted in preparation of medical reports for external parties.
  • Processed and tracked requests for medical records from external organizations.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Generated and maintained statistical data related to medical records.
  • Developed and implemented new filing system for medical records to improve efficiency.
  • Identified new methods to optimize medical records management.

Nursing Assistant

Embrace Care Management
01.2023 - Current
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Documented care actions by completing records and logs in medical software system.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Delivered high-quality care to patients in hospital facility.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Nursing assistant

Mavencare
01.2021 - 07.2022
  • Gathering Medical Supplies ⁃ Checking Vital signs such as blood pressure and heart rate ⁃ Answering patient calls
  • Documenting and reporting to Nurses/Doctors regarding changes in patient conditions
  • Assisting with some medical procedures.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Documented care actions by completing records and logs in medical software system.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

nursing assistant

Bright view Senior Living
01.2019 - 01.2021
  • Ma
  • Gathering Medical Supplies
  • Checking Vital signs such as blood pressure and heart rate
  • Answering patient calls
  • Documenting and reporting to Nurses/Doctors regarding changes in patient conditions
  • Assisting with some medical procedures.
  • Documented care actions by completing records and logs in medical software system.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

front desk

Cadbury Commons
01.2018 - 01.2019
  • Cadbury commons, Cambridge
  • Transfer calls and assist visitors
  • Help out during emergency situations like fires
  • Responded to visitor’s queries, complaints and take corrective measures to ensure their grievances are resolved
  • Proficient communication skills both oral and written; strong interpersonal skills with proven ability to work well in a team and individually.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Scheduled office meetings and client appointments for staff teams.

nursing assistant

01.2016 - 01.2018
  • Cadbury commons
  • Helping residents with ADLS and checking vitals
  • Assisted with activities
  • Communication with patients with Alzheimer’s.
  • Assisted with Self-administering of medications
  • Assisted the nurse with reports about different patients.

HIV Prevention Advocate

Joint Clinical Research Centre Lubowa
01.2015 - 01.2017
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Developed policies and procedures for effective pharmacy management.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

Education

Associate of Science - Nursing

Bunker Hill Community College
Charlestown, MA

No Degree - Health And Wellness

RED CROSS
Braintree, MA
03.2018

Bachelor of Science - Nursing

University of Massachusetts Boston
Boston, MA
12.2024

Skills

  • Customer service
  • Front desk
  • Team work
  • Email correspondents
  • Proficient communication skills
  • CPR (certified)
  • Bilingual
  • Reliable
  • Activities
  • Volunteering
  • Activist
  • Office Support
  • Microsoft Office
  • Excellent Administrative Abilities
  • Administrative Support
  • Remote Conferencing
  • Telephone Etiquette
  • Administrative Operations
  • Customer Billing
  • HIPAA Guidelines
  • Billing Procedures

Timeline

Insurance Administrative Assistant

Boston Endoscopy Center
07.2023 - Current

Nursing Assistant

Embrace Care Management
01.2023 - Current

Nursing assistant

Mavencare
01.2021 - 07.2022

nursing assistant

Bright view Senior Living
01.2019 - 01.2021

front desk

Cadbury Commons
01.2018 - 01.2019

nursing assistant

01.2016 - 01.2018

HIV Prevention Advocate

Joint Clinical Research Centre Lubowa
01.2015 - 01.2017

Associate of Science - Nursing

Bunker Hill Community College

No Degree - Health And Wellness

RED CROSS

Bachelor of Science - Nursing

University of Massachusetts Boston

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Sarah Nabbanja