Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Sarah Najour

Franklin,GA

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Burson ENT
Newnan, GA
02.2024 - Current
  • Check out patients and schedule their next appointments.
  • Collecting on copays, charges, and outstanding balances for our office.
  • Answer the phones for office scheduling on the EPIC system.
  • Send our confirmation messages through our system to our patients, who are currently active on the MyChart system, to remind them of their upcoming appointments.
  • Print out current face sheets for patients on the schedule for the next day, writing down their expected copays and if they are still paying into their deductibles.
  • End of day is my responsibility to run the end of day report and make sure our report matches up to a spreadsheet we keep with all the payments made on that date of service.

Front Office Assistant / Interim Front Office Coordinator

Piedmont Healthcare
Newnan, GA
12.2021 - 02.2024
  • As a front office assistant, it is my responsibility to check in the patients coming in for their scheduled appointments.
  • Verify insurance coverage and make sure their photo ID and insurance cards are scanned into their chart.
  • Any pre-registration paperwork they need to fill out is given to them upon arrival of their appointment.
  • Co-pays or self-pay balances are collected before any services are rendered, and past due balances are asked to be collected.
  • Handle confirmation calls for providers in the office.
  • I am also a scheduler for multiple providers in the office, which includes checking the patients out, scheduling follow-up appointments, answering the phone, and returning calls from voice messages.
  • Referral Coordinator, which means making sure patient referrals are done and patients are notified, as well as the specialty office getting their referrals to schedule their patients.
  • Meet and greet drug reps regarding samples for the office, and scheduling lunches for the providers to speak with the drug rep in regard to their product.
  • Responsible for sorting our electronic fax system, ensuring that anything requested or needing a physician's signature is given to the correct provider in a timely manner, and making sure any paperwork that needs to be scanned into a patient's chart is done before the end of each business day.
  • I am able to actively cover for any front office coordinator, which includes backing up the front office staff when needed, answering any questions other employees may have, and handling the end-of-day report, which consists of any cash or check payments taken for that day of service.
  • As the interim front office coordinator, my responsibilities include paying bills, checking the mail, making sure rescheduling is done for the providers, handling difficult phone calls, and working the registration work queue in our EPIC system to minimize any errors upon patients checking in.
  • Responsible for helping train new employees on how to use the EPIC system for the position they are in, whether it be at the front desk or as a scheduler.

Front Desk Associate

Georgia Bone and Joint
Peachtree City, GA
02.2021 - 11.2021
  • Responsible for checking in the patients and taking their copays.
  • Schedule our patients for future appointments to ensure they get the care they need.
  • While handling the incoming calls and patients at our front desk, it is also my job to make sure referrals are still within the thirty days of the prescription date and not expired, while also attaching the referral to the patients' visits.
  • Making sure the patients have the correct insurance on file while doing registration and attaching the correct doctor to their chart in order to bill properly for that visit.
  • Keep a referral count for the patients from the allotted visits that their insurance company has given to make sure patients do not go over their limit and end up having to pay out of pocket.
  • At the end of the day, I run a daily report of the copays or any money that has been collected, and total that up to turn in to the office to be deposited into the bank.

Front Desk Receptionist

Coconut Tan
Sharpsburg, GA
02.2020 - 02.2021
  • Answering phones and scheduling customers to tan.
  • Inform customers of the wattage difference in bulbs when shopping for a membership.
  • Ask how long a customer would like to lay depending on the shade of their skin and their skin type and bed they use.
  • Sell lotions to help keep your skin and tan moisturized.
  • There are many different lotions, including bronzing and tingles, and it's important to explain when a customer is purchasing a lotion.
  • Clean the beds with a special solution for the acrylic glass on which they lay.
  • I run reports on daily sales and make sure the money made for the day is given to the owner.o deposit.

Education

High school diploma -

East Coweta High School
Sharpsburg, GA
05-2009

Skills

  • Customer service
  • Data-Entry
  • Customer support
  • Front desk
  • EPIC EMR
  • Office Administration
  • Excel
  • Medical scheduling
  • Word
  • Medical office experience
  • Patient care
  • Insurance verification
  • Typing
  • Medical terminology
  • Medical receptionist
  • CPR certified

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • CPR certified

Timeline

Front Desk Associate

Burson ENT
02.2024 - Current

Front Office Assistant / Interim Front Office Coordinator

Piedmont Healthcare
12.2021 - 02.2024

Front Desk Associate

Georgia Bone and Joint
02.2021 - 11.2021

Front Desk Receptionist

Coconut Tan
02.2020 - 02.2021

High school diploma -

East Coweta High School

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Sarah Najour