Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Nasatka

Colorado Springs,CO

Summary

Enthusiastic and driven to provide all guests with a memorable experience, and develop long lasting relationships that can be translated to increased revenue and loyalty. Proven experience in fast-paced restaurant settings facilitated by quick thinking and problem solving.

Overview

5
5
years of professional experience

Work History

FOH Manager

The Carter Payne
03.2023 - Current
  • Reduced employee turnover by fostering positive work environment. and reduced turnover rate from 78% to 70% in 6 months, increasing long term retention.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers' preferences.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.

Server

The Carter Payne
03.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and orderly dining area of 90 seats for enjoyable guest experience.

Assistant Sommelier

The Carter Payne
03.2022 - Current
  • Enhanced customer satisfaction by providing impeccable wine recommendations tailored to individual preferences and meal choices.
  • Assisted in development of diverse and extensive wine list, contributing to restaurant's reputation for high-quality selections.
  • Collaborated with chefs and other staff members to create perfect wine pairings for 6 special events and dinners.
  • Conducted comprehensive wine tastings for guests, educating them on various regions, producers, and varietals.

Bartender

The Broadmoor Hotel
07.2020 - 03.2022
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails for 200 + guests per service.
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.

Hostess

The Broadmoor Hotel
08.2019 - 03.2022
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed 100+ reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

No Degree - Theater Arts

CU Boulder
Boulder, CO

Skills

  • Guest Relations
  • Complaint Handling
  • Marketing support
  • Scheduling Staff
  • Guest Engagement
  • Table Setting
  • Food Running
  • Table Bussing
  • Reservation planning
  • Dining room management

Timeline

FOH Manager

The Carter Payne
03.2023 - Current

Server

The Carter Payne
03.2022 - Current

Assistant Sommelier

The Carter Payne
03.2022 - Current

Bartender

The Broadmoor Hotel
07.2020 - 03.2022

Hostess

The Broadmoor Hotel
08.2019 - 03.2022

No Degree - Theater Arts

CU Boulder

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Sarah Nasatka