NATALIA SARAH
USA ,Qatar
Summary
Highly talented and driven individual with over 4 years of experience in the hospitality industry. Offers excellent customer service and possesses strong communication skills. Able to complete assignments quickly and accurately. A hands-on team player adept at swiftly adjusting to new conditions and taking on various responsibilities as needed. Has successfully worked in roles such as waitress, head waitress, barista, and hostess. Known for making a good first impression on guests and excels in clear communication and providing top-notch service. Currently seeking a long-term position to further contribute skills and expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Waitress Trainee
Le Royal Meridien Hotel by Marriott
07.2023
- Supervised and participated in dining areas cleaning activities
- Resolved customer complaints regarding food service
- Trained workers in food preparation, and in service, sanitation and safety procedures
- Assisted management with monthly inventory control and weekly stock ordering
- Took initiative to find extra tasks when scheduled duties are completed
- Prepared and served beverages such as coffee and tea
Food and Beverage Attendant
Agora Autograph Collection Hotel by Marriott
10.2022 - Current
- Ensuring guest satisfaction with food and beverage service
- Managing guest queries in a friendly, timely, and efficient manner
- Serving Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
- Ensuring knowledge of menu and all products
- Ensuring that all waiters stations are fully stocked
- Following correct reporting procedures
- Ensuring Food and Beverage orders are of a consistently good standard and delivered in a timely manor
Server/Barista
Gateway Canyons Resort & Spa
03.2024 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Waitress
Comprehensive Hotel Kampala Uganda
01.2018 - 09.2022
- Learned to accurately record, pre-check and pick-up all food and beverage orders
- Served guests their food and beverage in prompt, courteous manner as per the standard sequence of service
- Setting of tables as per Outlet standard prior to guests' arrival
- Learned and promoted Up-sells of all special's foods in the outlet as well promoted slow moving items
Education
DIPLOMA - SOCIAL WORKS
NSAMZI TRAINING INSTITUTE OF SOCIAL DEVELOPMENT
UGANDA ADVANCED CERTIFICATE -
MACKAY MEMORIAL HIGHSCHOOL
UGANDA CERTIFICATE -
MACKAY MEMORIAL HIGHSCHOOL
Skills
- Self-motivated
- Dynamic
- Positive attitude
- Ability to work under minimum supervision
- Ability to work under pressure
- Ability to meet tight deadlines
- Willingness to learn
- Organized
- Time management
- Data Entry
- Editing
- Computer Literacy
- Power Point
- Microsoft Word
- Excel
Certification
Employee Appreciation, Agora Autograph Collection by Marriott International
Personal Information
- Age: 24
- Gender: Female
- Nationality: Ugandan
Timeline
Server/Barista
Gateway Canyons Resort & Spa
03.2024 - 03.2024
Head Waitress Trainee
Le Royal Meridien Hotel by Marriott
07.2023
Food and Beverage Attendant
Agora Autograph Collection Hotel by Marriott
10.2022 - Current
Waitress
Comprehensive Hotel Kampala Uganda
01.2018 - 09.2022
DIPLOMA - SOCIAL WORKS
NSAMZI TRAINING INSTITUTE OF SOCIAL DEVELOPMENT
UGANDA ADVANCED CERTIFICATE -
MACKAY MEMORIAL HIGHSCHOOL
UGANDA CERTIFICATE -
MACKAY MEMORIAL HIGHSCHOOL
Employee Appreciation, Agora Autograph Collection by Marriott International
Similar Profiles
Andi Husandi NatakusumahAndi Husandi Natakusumah
Operations Manager Siddharta By Buddha Bar at Grosvenor House and Le Royal Meridien Hotel By MarriotOperations Manager Siddharta By Buddha Bar at Grosvenor House and Le Royal Meridien Hotel By Marriot
Shahan Jeremy SelvakumarShahan Jeremy Selvakumar
Food and Beverage Supervisor at PJ'S, Le Royal Meridien HotelFood and Beverage Supervisor at PJ'S, Le Royal Meridien Hotel
Jithendranath PadinharethodiJithendranath Padinharethodi
Multi Property Hygiene/Stewarding Manager at Le Meridien Dubai Hotel and Conference center, Le Meridien Fairway, Aloft and elements ComplexMulti Property Hygiene/Stewarding Manager at Le Meridien Dubai Hotel and Conference center, Le Meridien Fairway, Aloft and elements Complex