Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
SARAH NAZEER

SARAH NAZEER

Sterling,Virginia

Summary

Experienced with maintaining and improving system reliability through automation and proactive monitoring. Utilizes problem-solving skills to troubleshoot and resolve complex issues efficiently. Knowledge of infrastructure optimization and collaborative teamwork to enhance system performance and reliability

Overview

5
5
years of professional experience
1
1
Certification

Work History

Site Reliability Engineer

PricewaterhouseCoopers (PwC)
10.2022 - Current
  • Automated repetitive infrastructure and application support tasks using Python, Bash, PowerShell, and low-code/RPA platforms, reducing manual effort and increasing efficiency.
  • Designed and maintained scripts and reusable automation components for system configuration, monitoring, and auto-remediation.
  • Developed self-healing workflows to proactively detect and resolve issues, minimizing downtime and human intervention.
  • Integrated observability and alerting tools into automation pipelines, enabling real-time anomaly detection and resolution.
  • Streamlined manual business processes by leveraging low-code/no-code automation platforms such as Power Automate, UiPath, and Automation Anywhere.
  • Partnered with operations, engineering, and platform teams to build scalable automation frameworks and support reliable service delivery.
  • Applied GenAI and AI-driven tools to enhance decision-making, automate operations management, and drive proactive solutions.
  • Authored and maintained runbooks, technical documentation, and automation-first playbooks to ensure knowledge sharing and operational consistency.
  • Conducted ongoing analysis of operational inefficiencies and implemented automation solutions to close process gaps and optimize performance.

Support Engineer

Self-Storage Plus
08.2020 - 10.2022
  • Provided end-user support for hardware and software issues, ensuring minimal disruption to daily business operations.
  • Configured and maintained computer systems, network devices, and servers to optimize performance and security.
  • Troubleshot VPN and network connectivity issues, improving system uptime and reliability.
  • Administered firewalls, antivirus solutions, and access controls to strengthen cybersecurity and prevent unauthorized access.
  • Supported VPN, IP addressing, and LAN configuration to meet evolving business requirements.
  • Developed and maintained backup and disaster recovery strategies to ensure business continuity.
  • Delivered remote IT support for off-site employees through remote desktop tools, resolving issues quickly and efficiently.
  • Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
  • Facilitated smooth communication among multiple departments including marketing, sales, IT support during the entire lifecycle of the project.

Education

Bachelor of Science - IT

Western Governors University
Mill Creek, Utah
05.2023

Skills

  • Cloud Platforms: AWS (EC2, S3, RDS, Lambda, CloudFormation), Azure (VNets, Key Vault, ARM Templates)
  • DevOps & CI/CD: Jenkins, Azure DevOps, Git, SVN, Maven, Terraform
  • Containerization & Orchestration: Docker, Kubernetes, AWS ECS, AKS
  • Automation & Scripting: Python, Bash, PowerShell, Shell, Java, JavaScript, Infrastructure Automation
  • Configuration Management: Ansible, Puppet, Chef
  • Monitoring & Security: AWS CloudWatch, DataDog, Splunk, Nagios, Log Analysis, Security Best Practices
  • System Administration: Linux (RHEL, CentOS, Ubuntu, Debian), Windows, Virtualization Technologies, Server Hardware, Disaster Recovery
  • Networking & Performance: Load Balancing, Network Troubleshooting, Application Scaling, Capacity Planning, Performance Tuning
  • Databases & APIs: Database Administration, API Management
  • Architecture & Operations: Microservices Architecture, Incident Management, Software Development

Websites

Certification

CompTIA Security+ | CompTIA Network+ | LPIC-1 | ITIL 4 Foundation | CompTIA A+ | AWS Certified Cloud Practitioner

Languages

English
Native or Bilingual
Farsi
Native or Bilingual

Timeline

Site Reliability Engineer

PricewaterhouseCoopers (PwC)
10.2022 - Current

Support Engineer

Self-Storage Plus
08.2020 - 10.2022

Bachelor of Science - IT

Western Governors University

Similar Profiles

CREATE PROFILE