Sarah Nelson
Las Vegas,Nv
Summary
Results-oriented professional seeking a challenging full-time role to leverage strong interpersonal skills, effective time management, and problem-solving expertise. Hands-on experience in many areas of expertise, with a talent for navigating challenges and finding innovative solutions. Known for adaptability and creativity, approaching new tasks with a proactive mindset. Committed to making meaningful contributions and advancing organizational goals, dedicated to delivering high-quality results. Organized and dependable, excelling at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Gas Station Attendant
AMPM Arco
03.2025 - Current
- Operated fuel pumps and ensured proper fueling procedures for customer safety.
- Maintained cleanliness of station, including restroom upkeep and store organization.
- Assisted customers with purchases, providing product information and recommendations.
- Managed cash register transactions, ensuring accurate handling of payments and receipts.
- Monitored inventory levels, restocking shelves to maintain optimal product availability.
- Implemented safety protocols to comply with environmental regulations and company standards.
- Trained new staff on operational procedures and customer service best practices.
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
assistant manager
Autozone
07.2024 - 01.2025
- Ensured timely restocking of inventory.
- Processed inbound shipments to ensure efficient delivery.
- Oversaw activities related to recalls.
- Ensured cleanliness in all areas.
- Setting planograms
- Performed regular cycle counts ensuring precise stock levels.
- Maintained high standards of client satisfaction through effective communication.
- Performed diagnostic evaluations on electrical components including batteries and alternators.
- Modified and constructed fixtures.
- Enhanced acclimatization of new staff through comprehensive training sessions.
- Managed surplus stock to optimize storage space.
- Carried out Mndr daily
- Performed end-of-day tasks.
- Managed product returns efficiently.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
merchandise specialist/assistant manager
O'Reilly auto parts
05.2014 - 07.2024
- Maintained stock levels efficiently.
- Handled shipment intake to ensure accuracy and compliance.
- Ensured proper handling during product transfer to warehouse facilities.
- Performed routine cleaning tasks to uphold a tidy and organized environment.
- Implemented visual merchandising standards with precise planogram setups.
- Conducted inventory cycle counts to ensure accurate stock levels.
- Raised satisfaction levels in customer interactions.
- Conducted diagnostics on parts such as batteries and alternators.
- Undertook unique projects across district.
- Resets
- Redesigned layouts for better functionality.
- Completed fixture changes and assemblies.
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Issued parts to technicians to complete customers' repairs.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
- Increased store revenue by cross-selling products and upselling services to customers.
- Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
- Resolved customer complaints promptly, demonstrating professionalism and empathy.
- Streamlined inventory management by implementing an efficient organization system for easy access to parts.
- Crosssold related products when appropriate based on identified needs of clients.
- Increased repeat business through exceptional customer service and building rapport with clients.
merchandiser/auditor
Survey Merchandiser
05.2021 - 11.2022
- Organized product placements and displays.
- Maintained inventory on shelves.
- Working with managers to reorder needed product and/or signage
- Installing and adjusting various types of fixtures.
- Resets
- Conducted thorough renovations to upgrade features and benefits.
- Conducted presentations to showcase products.
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Communicated merchandising needs to store manager.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Changed displays to reflect new promotions.
- Conducted regular store audits to ensure adherence to company policies and maintain high standards of presentation.
- Maintained clean store by returning items to proper places.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
auditor
Easy Shift, WA
05.2021 - 11.2022
- Executed Photo audits in retail stores
- Executed covert visits to monitor staff performance and operational compliance.
- Followed established auditing processes to meet internal and regulatory requirements.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Initiated corrective actions to address audit findings, improving internal control systems.
Clerk/gas station attendant
Jacksons
03.2017 - 12.2018
- Maintained inventory levels by restocking goods.
- Executed food preparation tasks for next-day requirements.
- Delivered exceptional support to resolve customer inquiries effectively.
- Ensured cleanliness and organization.
- Authorized receipt of deliveries.
- Processed invoices for vendors efficiently.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
- Processed transactions quickly, reducing customer wait times.
- Updated pricing information on both fuel pumps and in-store products to reflect current rates.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
electronics manufacturing - Electronic Engineering
Lwit
Kirkland, WA01.2013
Skills
- Pattern recognition
- Quick learning
- Planograms
- Fixtures
- Hand tools
- Pneumatic tools
- Gas powered tools
- Training
- Scheduling
- Task setting
- Goal setting
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Policy enforcement
- Sales reporting
Awards
- Certified parts professional (A.S.E equivalent exam), O'Reilly auto parts
- IPC certification, Lwit
Certification
A.S.E equivalent exam (O'reilly's version certified parts professional)
Timeline
Gas Station Attendant
AMPM Arco
03.2025 - Current
assistant manager
Autozone
07.2024 - 01.2025
merchandiser/auditor
Survey Merchandiser
05.2021 - 11.2022
auditor
Easy Shift, WA
05.2021 - 11.2022
Clerk/gas station attendant
Jacksons
03.2017 - 12.2018
merchandise specialist/assistant manager
O'Reilly auto parts
05.2014 - 07.2024
electronics manufacturing - Electronic Engineering
Lwit