Sarah Nesbitt
Wilmington,NC
Summary
Dedicated and results-driven customer service professional with over 10 years of experience in aviation, health, and fitness industries. Proven ability to manage complex service requests, resolve customer issues with professionalism, and deliver high-quality support in fast-paced, team-oriented environments. Skilled in Microsoft-office, customer relationship management, scheduling, and conflict resolution. Strong interpersonal and communication skills with a history of working with diverse teams and client bases. Adaptable, technically proficient, and committed to providing exceptional service and operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assisted Coach for the NFL
Saint Louis Rams
- Trained with Chek & NASM Certf.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Boosted player confidence through personalized training sessions and continuous feedback.
Southeast Missouri State Hospital
- Enhanced athlete performance by designing and implementing customized strength and conditioning programs.
- Developed and implemented programs focused on improving power, speed and endurance.
- Created a positive training environment by fostering strong relationships with athletes, coaches, and support staff.
Assisted Strength & Conditioning Coach
Southeast Missouri State Univ.
- Coordinated scheduling with other coaching staff members to ensure seamless integration of strength and conditioning sessions within overall practice plans.
- Reduced injury rates through detailed assessments, targeted mobility exercises, and proper movement pattern training.
Flight Attendant
Delta Air Lines
04.2014 - Current
- Ensure the safety, comfort, and well-being of passengers on domestic and international flights
- Communicate clearly with the flight deck and team members to ensure a seamless travel experience
- Provide exceptional customer service and conflict resolution in high pressure situations
- Maintain compliance with FAA regulations and internal policies
- Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handle medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhance passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promote brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Customer Service Representative
Sheltair Aviation
09.2013 - 03.2014
- Created invoices and process fuel/service requests for aviation clients
- Managed custom travel requests, including hotel and car reservations
- Anticipated client needs by acting in a proactive manner
- Maintained inventory and restock flight lounge; collect payments and balance daily reports
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lead Personal Trainer
Core Fitness Solution
03.2012 - 09.2013
- Purchased and maintained fitness equipment
- Maintained company blog and led international conference calls
- Educated clients on proper nutrition and wellness strategies, empowering them to make lasting changes in their daily lives.
- Addressed client inquiries promptly while maintaining professionalism throughout interactions both face-to-face or via phone/email correspondence.
- Developed strong rapport with clients, fostering a supportive and motivating environment for personal growth and achievement.
- Increased member retention rates by providing exceptional customer service and building genuine relationships with clientele.
- Followed HIPPA guidelines
Lead Personal Trainer
Powerhouse Gym
07.2010 - 03.2012
- Met with prospective clients to cover goals and medical conditions
- Boosted client satisfaction through continuous assessment of progress, adjusting exercise plans accordingly for optimal results.
- Enhanced client fitness levels by designing and implementing customized workout programs tailored to individual needs and goals.
- Mentored junior trainers in developing their skills and expertise in personal training techniques and approaches.
- Created and prepare required documents using Microsoft Word and Excel
- Created contracts for individual clients
- Demonstrated exceptional leadership qualities by consistently maintaining a high level of professionalism and setting a positive example for fellow trainers.
Director of Health, Fitness, and Community Life
Water’s Edge of Bradenton
12.2007 - 06.2010
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Gave relevant informative presentations throughout community
- Organized fundraising, sales and marketing events
- Conducted community wkly meetings – made adjustments to policies and procedures as needed
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Implemented innovative programs to increase participant loyalty.
Wellness Intern
Sarasota County Government
05.2007 - 11.2007
- Promoted and educated county employees on health & benefits programs
- Contributed to a reduction in workplace injuries by assisting in ergonomic assessments and recommending improvements based on findings.
- Organized a series of wellness seminars featuring guest speakers discussing various topics related to physical, mental, and emotional wellbeing.
- Facilitated stress management workshops for employees experiencing high levels of job-related anxiety, resulting in decreased absenteeism rates among participants.
- Developed innovative group fitness classes tailored to specific age groups or health conditions, resulting in increased participation rates among employees.
- Conducted regular evaluations of program effectiveness through participant feedback and recommended necessary changes for continuous improvement.
Education
Bachelor of Science - Health Management: Exercise Physiology
Southeast Missouri State University
Cape Girardeau, MOSkills
- Effective communication
- Building relationships
- Group leadership
- Team development
- Personable and friendly
- Self Motivated
Certification
- April 2000-Current: American Red Cross - CPR, AED, & First Aid
- November 2012-2016 NASM- Certified Personal Trainer
Timeline
Flight Attendant
Delta Air Lines
04.2014 - Current
Customer Service Representative
Sheltair Aviation
09.2013 - 03.2014
Lead Personal Trainer
Core Fitness Solution
03.2012 - 09.2013
Lead Personal Trainer
Powerhouse Gym
07.2010 - 03.2012
Director of Health, Fitness, and Community Life
Water’s Edge of Bradenton
12.2007 - 06.2010
Wellness Intern
Sarasota County Government
05.2007 - 11.2007
Assisted Coach for the NFL
Saint Louis Rams
Southeast Missouri State Hospital
Assisted Strength & Conditioning Coach
Southeast Missouri State Univ.
Bachelor of Science - Health Management: Exercise Physiology
Southeast Missouri State University
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