Sarah Newell
Tyler,TX
Summary
Customer service and inventory professional with nearly a decade of experience. Skilled in data input, processing, and analysis to optimize job performance. Committed to customer satisfaction and adept at managing inventory impact.
Overview
17
17
years of professional experience
Work History
LOGISTICS SPECIALIST
OPTIMUM (SUDDENLINK) COMMUNICATIONS
02.2022 - Current
- Conducted equipment testing for redeployment to the field.
- Pulled orders for technician use in the field.
- Optimized inventory operations by implementing regular scanning routines.
- Performed data entry tasks for inputting order information.
- Conducted data analysis to optimize stock levels
- Managed order processing to maintain optimal stock levels.
- Expedited the process of shipping and receiving equipment and supplies.
- Developed and implemented effective inventory control systems.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Provided support during internal audits related to material management processes.
- Organized regular cycle counts to identify any potential issues early on.
ECOMMERCE SPECIALIST
OPTIMUM (SUDDENLINK) COMMUNICATIONS
04.2021 - 02.2022
- Streamlined customer ordering experience by providing web assistance through the Zendesk application.
- Focused on sales and customer service by making effective outbound and inbound calls
- Met changing sales demands and expectations.
- Promoted products through effective sales techniques, resulting in increased sales figures.
RETENTION SPECIALIST
OPTIMUM (SUDDENLINK) COMMUNICATIONS
07.2020 - 04.2021
- Drove customer retention by efficiently handling incoming calls in a call center, employing sales techniques and high-quality customer service.
- Consistently achieved and surpassed monthly targets.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Resolved escalated issues from customers in a timely manner.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
CUSTOMER SERVICE REPRESENTATIVE
INFOCISION
04.2020 - 06.2020
- Received and managed inbound calls while working remotely.
- Utilized different customer service techniques and scripts to enhance call efficiency.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
TRANSCRIPTIONIST
REV
01.2020 - 06.2020
- Transcribed audio files into word format from home
- Demonstrated fast and precise data entry skills.
- Maintained up-to-date knowledge of transcription guidelines and best practices.
TECHNICAL SUPPORT SPECIALIST
CONDUENT
12.2019 - 01.2020
- Successfully managed and addressed incoming customer inquiries remotely.
- Utilized customer service and technical support abilities to satisfy and resolve customer concerns.
- Troubleshot system errors and identified potential solutions.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
Retention Specialist
SUDDENLINK COMMUNICATIONS
09.2018 - 10.2019
- Worked in a call center environment, taking inbound calls.
- Harnessing customer service and sales expertise to enhance existing client retention through demonstrating the value of their services.
- Successfully navigated changing sales objectives to meet company goals.
- Provided guidance and support to newly hired agents, enhancing their ability to meet sales targets.
- Attained skills through training and interviewed for promotion to supervisor in the retention department.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Provided one-on-one coaching sessions for employees on best practices related to client retention efforts.
- Created personalized communication plans for key accounts based on individual needs and preferences.
Inventory Control Specialist I
SUDDENLINK COMMUNICATIONS
07.2016 - 09.2018
- Conducted thorough testing of equipment for field redeployment.
- Served as the primary order puller to support technicians' tasks
- Streamlined inventory monitoring and control by conducting regular scans.
- Maintained a high level of accuracy while entering order information into the database.
- Applied data analysis skills to optimize inventory management.
- Streamlined order processing to effectively manage stock levels.
- Managed the logistics of equipment and supply shipments.
- Developed strategies to reduce excess inventory and improve overall efficiency.
- Analyzed current inventory systems and identified areas for improvement or optimization.
- Monitored inventory levels to ensure sufficient supply for customer orders.
- Responded quickly to changes in customer demand patterns or production schedules.
Account Services C1
SUDDENLINK COMMUNICATIONS
10.2015 - 07.2016
- Managed inbound calls in a call center.
- Assisted customers in bill comprehension using customer service skills
- Employed various methods to meet and surpass sales targets.
- Provided clear explanations of technical procedures to assist customers in resolving their technical concerns.
- Maintained accurate records of customer accounts and transactions.
- Advised customers on product features, benefits, pricing plans, promotional offers.
- Provided excellent customer service to clients by responding to inquiries and resolving complaints in a timely manner.
SERVER
CHILI'S
06.2014 - 11.2015
- Managed customer orders and handled payment transactions on the restaurant floor
- Delivered food orders promptly to customers
- Performed dishwashing duties to ensure a hygienic work environment
- Assumed role as hostess, welcoming and seating incoming patrons.
- Handled food preparation duties in the kitchen.
CLERICAL, WAREHOUSE, OFFICE MANAGER, OPERATIONAL MANAGER
IVAN SMITH FURNITURE
03.2009 - 11.2013
- Worked in the office, inputting data from the sales into the system.
- Scheduled customer deliveries.
- Took inbound and made outbound phone calls to assist customers with their needs.
- Managed the processes of the office, from data reporting to cash handling, to overseeing other clerical workers.
- Monitored the floor inventory.
- Received, unloaded, and checked in deliveries.
- Superintended office and warehouse staff, assisting the store manager, in ensuring that the store's operations ran smoothly.
CLERICAL/ WAREHOUSE
THE ROOMSTORE
02.2008 - 02.2009
- Worked in the office, taking calls and inputting customer data from order forms.
- Scheduled customer deliveries.
- Took and received phone calls, using customer service skills, to assist.
- Took payments and balanced cash drawer.
- Received, unloaded, and checked in deliveries.
- Assisted with customer pick-ups.
HOSTESS/ SERVER
CHILI'S
03.2007 - 02.2008
- Greeted and seated customers as they came into the restaurant.
- Cleaned tables in preparation for the next customers.
- Worked the restaurant floor, taking orders, delivering food, and taking payments.
Education
Bachelor's of Science - Accounting
Maryville University of St. Louis
01.2026
Diploma -
Whitehouse High School
01.2007
Skills
- Customer service
- Inventory experience
- Data processing
- Quick learner
- Highly skilled
- Customer oriented
- Operating forklifts
- Materials Handling
- Updating logs
- Increasing efficiency and productivity
- Tracking inventory levels and orders
- Warehousing and delivery
- Warehouse Management
- Safety practices
- Demand forecasting
- Call Management
Learning
- LinkedIn Learning: Introduction to ESG: Environmental, Social, and Governance
- LinkedIn Learning: Excel Essential Training (Microsoft 365)
- LinkedIn Learning: Power BI Essential Training
Timeline
LOGISTICS SPECIALIST
OPTIMUM (SUDDENLINK) COMMUNICATIONS
02.2022 - Current
ECOMMERCE SPECIALIST
OPTIMUM (SUDDENLINK) COMMUNICATIONS
04.2021 - 02.2022
RETENTION SPECIALIST
OPTIMUM (SUDDENLINK) COMMUNICATIONS
07.2020 - 04.2021
CUSTOMER SERVICE REPRESENTATIVE
INFOCISION
04.2020 - 06.2020
TRANSCRIPTIONIST
REV
01.2020 - 06.2020
TECHNICAL SUPPORT SPECIALIST
CONDUENT
12.2019 - 01.2020
Retention Specialist
SUDDENLINK COMMUNICATIONS
09.2018 - 10.2019
Inventory Control Specialist I
SUDDENLINK COMMUNICATIONS
07.2016 - 09.2018
Account Services C1
SUDDENLINK COMMUNICATIONS
10.2015 - 07.2016
SERVER
CHILI'S
06.2014 - 11.2015
CLERICAL, WAREHOUSE, OFFICE MANAGER, OPERATIONAL MANAGER
IVAN SMITH FURNITURE
03.2009 - 11.2013
CLERICAL/ WAREHOUSE
THE ROOMSTORE
02.2008 - 02.2009
HOSTESS/ SERVER
CHILI'S
03.2007 - 02.2008
Bachelor's of Science - Accounting
Maryville University of St. Louis
Diploma -
Whitehouse High School
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