Sarah Newton
Tampa,FL
Summary
Driven professional with a proven track record at William Sonoma Inc - Pottery Barn, enhancing data quality and fostering team collaboration. Excelled in high-stress situations, demonstrating empathy and superior time management. Skilled in Microsoft Office, adept at leading teams to exceed project deadlines through effective multitasking and creative thinking.
Overview
5
5
years of professional experience
Work History
Business to Business II CA/HI
William Sonoma Inc - Pottery Barn
08.2022 - 08.2024
- Enhanced data quality by diligently following survey protocols and guidelines for consistent data collection.
- Met project deadlines through diligent prioritization, time management, and multitasking in a fast-paced environment.
- Demonstrated flexibility by adapting quickly to changes in project requirements or schedules as needed.
- Maintained high levels of professionalism while conducting sensitive or confidential interviews, ensuring respondent trust and cooperation.
Business to Business
William Sonoma Inc - Pottery Barn
08.2021 - 08.2022
- Organized company events and meetings, fostering a positive work environment and enhancing team collaboration.
- Contributed to employee onboarding processes, ensuring a smooth transition for new hires into the organization.
- Supported the Business Manager in developing strategic plans, leading to better decision-making and improved business outcomes.
- Developed strong working relationships with key clients by providing exceptional customer service and promptly addressing their needs.
- Collaborated with cross-functional teams to execute projects on time and within budget constraints.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
William Sonoma Inc - Pottery Barn
06.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Managed Care Coordinator- Internship
Managed Care Consultant of Florida
12.2019 - 02.2020
- Completed credentialing packets and sent completed packets to all healthcare carriers and vendors.
- Answered calls from facilities and helped with contract/billing issues.
- Reduced hospital readmissions by providing timely follow-up support and education to patients and their families.
- Scheduled meetings and set up security access for new hires.
Education
Bachelor of Science - Business Management
Beacon College
05.2020
Skills
- Empathy and Rapport Building
- Patience and Persistence
- Goal-oriented mindset
- Stress Tolerance
- Attention to Detail
- Team Leadership
- Microsoft Office
- Creative Thinking
- Time Management
Timeline
Business to Business II CA/HI
William Sonoma Inc - Pottery Barn
08.2022 - 08.2024
Business to Business
William Sonoma Inc - Pottery Barn
08.2021 - 08.2022
Customer Service Representative
William Sonoma Inc - Pottery Barn
06.2021 - 08.2021
Managed Care Coordinator- Internship
Managed Care Consultant of Florida
12.2019 - 02.2020
Bachelor of Science - Business Management
Beacon College
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