Overview
Work History
Education
Skills
Timeline
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Sarah Ney

Sealy,TX

Overview

6
6
years of professional experience

Work History

Account Executive

Atmosphere
Austin, TX
10.2021 - 08.2023
  • Generated leads by cold-calling prospective customers and introducing Atmosphere's product.
  • Created sales presentations to be used during client meetings or conferences.
  • Mentored new sales representatives on topics related to customer identification, acquisition and sales strategies.
  • Provided feedback and guidance during my time as a mentor to improve employee performance.
  • Built strong base of loyal customers through friendly interactions and professional engagement.
  • Promoted to AE II after acquiring over 500 customers for the company.

Customer Care Expert

Wix
Austin, TX
09.2020 - 09.2021
  • Pioneered the first advanced Customer Care team for "Payments by Wix" (which includes the company's new in-house payment processor "Wix Payments" as well as other supported payment processors)
  • Used creative problem solving, critical thinking and soft skills to de-escalate users and provide them guidance when experiencing issues accepting payments on their site
  • Empowered users by identifying potential website weaknesses and providing insight on available tools/applications within the platform to help them reach their business goals
  • Was a top performer and consistently brought in 100% CSAT scores from customer surveys sent out after each interaction

Inside Sales Representative

GoDaddy
Austin, TX
07.2018 - 06.2020
  • Performed nationwide outreach to GoDaddy customers selling social media and reputation management solutions.
  • Ranked #2 Sales Representative in my department in February 2019 bringing in close to $10,000 in revenue
  • Selected to participate in pilot program to improve retention rate of new clients.
  • Chosen to be a part of select group to test expedient demo pitch.
  • Appointed to participate in selective team for new client acquisition.
  • Conducted independent research of non-GoDaddy customers to generate new leads.
  • Created, managed and executed a pipeline of non-GoDaddy customers for new customer acquisition.
  • Regularly exceeded my personal monthly revenue goals and was a top performer
  • Continued to develop sales skills through training and outside research.

Inside Sales Representative

Main Street Hub
Austin, TX
03.2018 - 07.2018
  • Performed nationwide outreach to local businesses.
  • Analyzed online and social media presence to identify areas of opportunity and key selling points.
  • Demonstrated our unique solutions while tailoring our service to businesses’ specific needs.
  • Executed entire selling process from initial reach out to close using problem-centric selling approach.
  • Consistently reached or exceeded my daily, weekly and monthly goals.
  • Demonstrated quick learning while becoming a top performer within 2-3 months of building my newly acquired cold call sales experience

Sales Associate

Michael Kors
Austin, TX
08.2017 - 01.2018
  • Listened closely to customers’ questions and concerns to ensure they were presented with the best product options and made recommendations based on consumer preferences.
  • Processed sales, returns, exchanges, customer inquiries and in-store online purchases.
  • Organized and maintained all inventory in the stockroom and on the selling floor.
  • Collaborated with store managers to develop strategies for increasing employee productivity and customer satisfaction.

Education

Bachelor of Arts - Economics

University of Texas At Austin
Austin, TX
05.2017

Skills

  • Fast learning
  • Active Listening
  • Time Management
  • Attention to Detail
  • Collaboration & Teamwork
  • Customer relations

Timeline

Account Executive

Atmosphere
10.2021 - 08.2023

Customer Care Expert

Wix
09.2020 - 09.2021

Inside Sales Representative

GoDaddy
07.2018 - 06.2020

Inside Sales Representative

Main Street Hub
03.2018 - 07.2018

Sales Associate

Michael Kors
08.2017 - 01.2018

Bachelor of Arts - Economics

University of Texas At Austin

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Sarah Ney