Sarah Nguema
Raleigh,US
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Triage Agent /Fulfillment Expert
Alphanumeric Group
12.2021 - Current
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- In charge of training other agents on fulfillment and print document.
- Able to listen and determine if the call should be transfer to HCP
- Fulfillment responsibilities for handling chats, emails, prints and mailing documents to healthcare providers and consumers
Phlebotomist
Octapharma Plasma Center
05.2020 - 11.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Head Cashier
Food Lion
07.2019 - 11.2020
- Reduced errors by reconciling the cash drawer before and after each shift
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls
- Trained new team members in cash register operation, stock procedures, and customer service strategies to maximize team performance and optimize customer relations.
Customer Representative
Continuum Global Solutions
05.2019 - 09.2019
- Listened to the questions and concerns of customers in order to provide answers or responses
- Embraced the spotlight on customer service by cultivating a courteous and welcoming environment for visitors
- Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills.
Receptionist
The Umstead Hotel and Spa
05.2017 - 09.2019
- Provided administrative support to staff members in a fast-paced environment
- Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office
- Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation
- Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
Education
Bachelor of Arts - Human Resources Management
Western Governors University
Salt Lake City, UT2024
Associate of Arts - Human Resources Management
Wake Technical Community College- Southern Wake Campus
Raleigh, NC2020
High School Diploma -
Wake Forest-Rolesville High School
Wake Forest, NC2013
Skills
- Computer administrative tasks, cashiering, project management
- Microsoft Office
- PowerPoint
- Windows 7
- Word
- Project management
- Quality control
- Computer: Microsoft Office 2003-2007 (Word, PowerPoint, Excel,
- Access), Internet Browsing (Internet Explorer, Firefox, Safari, Google
- Chrome) Windows 7 and Vista, Mac OS-X
- Administrative
- Excel
- Computer administrative tasks, cashiering, project management
- Teamwork and Collaboration
- Fulfillment Training Agent
Certification
First Aid/CPR Certified
Care One Nursing Institute | Raleigh, NC | February 2021
Business Administrator:
Business Core Business Administrator: Entrepreneurship
CERTIFICATIONS
Languages
Lingala
Full Professional
French
Limited Working
English
Native or Bilingual
Timeline
Triage Agent /Fulfillment Expert
Alphanumeric Group
12.2021 - Current
Phlebotomist
Octapharma Plasma Center
05.2020 - 11.2021
Head Cashier
Food Lion
07.2019 - 11.2020
Customer Representative
Continuum Global Solutions
05.2019 - 09.2019
Receptionist
The Umstead Hotel and Spa
05.2017 - 09.2019
Bachelor of Arts - Human Resources Management
Western Governors University
Associate of Arts - Human Resources Management
Wake Technical Community College- Southern Wake Campus
High School Diploma -
Wake Forest-Rolesville High School
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