Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Nichols

Prairie Village,United States

Summary

Professional Bartender with extensive knowledge of spirits 15 years experience and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Customer Service oriented personable and professional. Works well under pressure and is used to large volumes of people. Likes a challenge and is willing to go the extra mile to make people feel appreciated and comfortable.

Overview

14
14
years of professional experience

Work History

Bartender/ Server

Hopdoddy Burger Bar
El Segundo, CA
09.2018 - 04.2022
  • 4 years work experience.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kitchen Expo organized all orders in house and take out. Works well with kitchen to ensure all orders are correct and packaged according to standards set by management.
  • Full hands in Full hands out always finding something constructive to do during shift's whether it was extra detailing or side-work

Freelance Karaoke Host

Kiki Karaoke
Los Angeles, CA
01.2015 - 04.2022

*Provided karaoke services to private parties for different companies.

*Entertainment and music services to Dave and Buster's Westchester and Hollywood.

Freelance services for private themed parties. Providing music playlist and karaoke suggestions to party goers.

*Seven years experience.

Bartender

Prince O' Whales
Playa Del Rey, CA
09.2012 - 04.2022
  • 9 Years experience.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Sales per day $800 to $3000
  • Catering to large groups of people and large volumes. Can handle work under pressure and ensure that drinks and food orders are entered properly and in timely fashion.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server

Pure Energy Cafe
Los Angeles, CA
04.2010 - 05.2018
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • 8 years experience.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.

Hostess/Server/Bartender

Islands
Los Angeles, CA
04.2010 - 02.2015
  • 4 years experience.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.

Education

High School Diploma -

Shawnee Mission East High School
Prairie Village, KS
08.2005

Skills

  • Suggestive Selling
  • Menu Memorization
  • Multitasking
  • Aloha POS
  • Bar Operations and Logistics
  • Mixology Techniques
  • Responsible Serving
  • Teamwork and Professionalism
  • Professional Service Standards
  • Food and Beverage Service
  • Cash Handling and Management
  • Supply and Inventory Maintenance
  • Ability to Lift 30 Pounds
  • Anticipating Guest Needs
  • Classic Cocktails
  • Outstanding Customer Service
  • Guest Satisfaction
  • Extensive Spirits Knowledge
  • Maintaining Glassware Stock
  • High-Volume Environments
  • Patron Experiences
  • Excellent with Numbers
  • Guest Engagement
  • Private Events and Catering
  • Mixed Drinks Preparations
  • Liquor Law Compliance
  • Food Sales and Promotion
  • Bartending License
  • Pre Shift Preparation
  • Hosting Functions
  • Fluent in Spanish and English
  • Food Service Management
  • Energetic and Outgoing
  • Culinary Expertise
  • Stamina and Endurance
  • Customer Expectations Management

Timeline

Bartender/ Server

Hopdoddy Burger Bar
09.2018 - 04.2022

Freelance Karaoke Host

Kiki Karaoke
01.2015 - 04.2022

Bartender

Prince O' Whales
09.2012 - 04.2022

Server

Pure Energy Cafe
04.2010 - 05.2018

Hostess/Server/Bartender

Islands
04.2010 - 02.2015

High School Diploma -

Shawnee Mission East High School
Sarah Nichols