Sarah Nicole Rodriguez
Carrollton,TX
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, and event and catering planning. Known for strong communication skills. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Coordinator
American Airlines/MCR Hotels
Fort Worth, TX
01.2023 - Current
- Input and confirmed reservations for guests & students.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Relayed information on availability to guests & students.
- Modified reports and accurately displayed them on a public drive for information to be accessed by other departments.
- Managed a shared inbox used for inquiries, information, and reservation requests.
Group & Catering Coordinator
Aloft Las Colinas
Irving, TX
05.2021 - 10.2022
- Coordinated and finalized sales proposals to complete purchases.
- Managed administrative processes and documentation
- Handled catering questions and catering events.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted customers with food selection, inquiries and order customization requests.
- Provided guidance and support to kitchen staff as needed throughout the event preparation process.
Restaurant Supervisor
Sheraton Dallas Hotel North by the Galleria
Dallas, TX
02.2020 - 05.2021
- Handled escalated customer complaints to provide resolution
- Oversaw all aspects of restaurant maintenance and staff
- Assigning tasks to individual team members
- Established good customer relations to build and retain loyal customers
- Delegated work to staff, setting priorities and goals.
Front Desk Agent
Sheraton Dallas Hotel North by the Galleria
Dallas, TX
03.2019 - 02.2020
- Assigned rooms for check-ins
- Handled guest check-outs
- Posted charges, updated accounts, and issued bills to departing guests
- Coordinated with internal departments to handle a wide range of guest needs
- Answered phones, responded to guest inquiries and transferred calls to appropriate staff members
Education
John Horn High School -
01.2013
Skills
- Microsoft Office
- Scheduling & Calendar Management
- Data Entry
- Effective communication
- Event Management & Catering
- Event Coordination
- Team Collaboration
- Written Communication
- Conflict Resolution
Certification
- CPR Certified
Timeline
Housing Coordinator
American Airlines/MCR Hotels
01.2023 - Current
Group & Catering Coordinator
Aloft Las Colinas
05.2021 - 10.2022
Restaurant Supervisor
Sheraton Dallas Hotel North by the Galleria
02.2020 - 05.2021
Front Desk Agent
Sheraton Dallas Hotel North by the Galleria
03.2019 - 02.2020
John Horn High School -
Similar Profiles
DOMINICK MCCLELLANDOMINICK MCCLELLAN
Corporate Sales Manager at MCR HotelsCorporate Sales Manager at MCR Hotels
Kaden DycusKaden Dycus
Night Auditor/Server at MCR HotelsNight Auditor/Server at MCR Hotels
Erika HensonErika Henson
Task Force Director of Sales at MCR HotelsTask Force Director of Sales at MCR Hotels
Jeremiah NewmanJeremiah Newman
Laborer at USA ErosionLaborer at USA Erosion
Amado ParraAmado Parra
Automotive Window Tinter at Toyota Of BoerneAutomotive Window Tinter at Toyota Of Boerne