Sarah Nitke
Denmark,USA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Connexus Resource Group. Excelled in building rapport and enhancing customer relationships through effective communication and problem-solving skills. Proficient in CRM software and team leadership, consistently achieving and surpassing sales goals. Demonstrated ability to train and mentor staff, ensuring high levels of team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
09.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Generated leads through outbound calling efforts or cold-emailing prospects.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Sales Associate
Home Depot
Moultrie, GA
03.2023 - Current
- Maintaining the appearance and organization of the garden and outdoor living department
- Providing excellent customer service by greeting customers, answering their questions, and helping them find the needed products
- Assisting customers with selecting and purchasing materials, supplies, and equipment for home improvement projects
- Handled returns and exchanges according to company policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Shift Lead
Grain & Berry
Trinity, FL
06.2021 - 03.2023
- Assisted other team members to achieve goals
- Took orders, prepared meals and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Completed opening and closing duties to facilitate business operations.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Kept food preparation area, equipment and utensils clean and sanitary
- Collaborated with team members to complete orders
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Cooked batches of food according to standard recipes
- Supervised team of 2-5 workers during daily shifts, ensuring efficient operation and customer satisfaction.
Shift Lead
Dunkin Donuts
Saint Paul, MN
09.2019 - 05.2020
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Helped store management meet standards of service and quality in daily operations
- Trained and mentored new employees to maximize team performance
- Responded to and resolved customer questions and concerns
- Maintained safe working environment by observing safety procedures, policies and regulations
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Education
High School Diploma -
Sunlake High School
Land O' Lakes, FL06-2019
Some College (No Degree) - Nursing
Rasmussen Universit Y
Odessa, FLSkills
- Handling Complaints
- Cash Drawer Operations
- Daily Food Preparation
- Cleaning and Sanitizing
- Food and Beverage Service
- Lead generation
- Scheduling
- Customer Relations
- Time Management
- Prioritization
- Stocking and Replenishing
- Cash Handling
- Customer Service
- Collaboration
- Teamwork
- POS System Operation
- Team Player
- Shift management
- Senior care
- Microsoft Office
- Sales
- Microsoft Word
- Typing
- Microsoft Outlook
- Cash register
- Front desk
- Windows
- Customer relationship management
- Microsoft Powerpoint
- Salesforce
- CRM software
- Staff training
- Typing proficiency
- Inbound and outbound calling
- Building rapport
- Business development
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Connexus Resource Group
09.2024 - Current
Sales Associate
Home Depot
03.2023 - Current
Shift Lead
Grain & Berry
06.2021 - 03.2023
Shift Lead
Dunkin Donuts
09.2019 - 05.2020
High School Diploma -
Sunlake High School
Some College (No Degree) - Nursing
Rasmussen Universit Y
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