Sarah Noel McClellan
Indianapolis,Indiana
Summary
My career objective is to find a challenging work environment where my skills can be utilized to help my employer & myself grow and advance in our field. I love working, both, with people & on independent projects.
Overview
20
20
years of professional experience
Work History
Mail Carrier
United States Postal Service
01.2013 - Current
- Promoted from PTF to Regular City Carrier
- Managed a daily route covering over 950 residences and businesses, ensuring timely and accurate delivery of packages and mail, while maintaining a high level of customer satisfaction.
- Maintained timely and consistent service in all weather conditions while meeting strict delivery deadlines.
- Scanned and sorted mail using USPS tracking systems, ensuring proper handling of time-sensitive and priority deliveries.
- Championed the secure handling of over 200 sensitive packages daily, including registered, certified, and insured mail, resulting in zero reported incidents of tampering or loss.
Salon Manager & Owner
Independent Salon
08.2005 - Current
- Founded and currently operate a successful independent salon after managing high-performing Regis Corporation locations, applying leadership and technical expertise to grow a loyal client base.
- Manages daily operations including scheduling, inventory, marketing, customer service, and vendor relations. Gains loyal staff by teaching courses occasionally at local beauty colleges.
- Delivered customized hair care solutions to 30+ clients weekly, specializing in precision haircuts, bespoke color formulations, and innovative styling techniques, & grooming services to a diverse clientele.
- Supervise and train staff to uphold high standards in customer satisfaction, cleanliness, and technical skill.
- Served as the sole point of contact for all financial matters, including managing vendor relationships and negotiating contracts that resulted in a 10% cost reduction in supply expenses annually.
- Develop marketing materials, maintain the salon’s online presence (Wix website, Google Business, etc.), and coordinate local promotions.
- Cultivated a loyal clientele of 200+ recurring customers by delivering personalized hair care and styling services, resulting in a 90%+ client retention rate and consistent positive online reviews.
Vendor Compliance Specialist
Kohl’s
01.2018 - 01.2023
- Key Associate that collaborated with supervisors across three departments to standardize cross-departmental workflows, decreasing processing time by 12% and enhancing overall operational efficiency by 18%.
- Operated Order Picker, Reach Truck, and RF scanners for picking, packing, cycle counts, and inventory verification, ensuring 99% accuracy in order fulfillment.
- Promoted from picking to IC/VC conducting regular physical Cycle Counts and monitored inventory levels, maintaining 99%+ inventory accuracy, reducing stock errors by 10%, and ensuring timely receiving inventory processes.
- Packed and prepared Outbound Shipping, ensuring safe handling and minimal damage in transit, resulting in 10% reduction in shipping errors.
- Designed digital inventory logs and tracked over 100,000 units monthly, improving SKU onboarding efficiency by 25%.
- Managed warehouse performance using a WMS, tracking key performance indicators (KPIs) to optimize efficiency and reduce operational costs by 10%.
- Reduced operational errors by 25% through improved scanning and auditing processes; optimized warehouse space to lower storage costs.
- Ensured inventory integrity through consistent cycle counts, vendor collaboration, and discrepancy resolution.
Education
Associates - Business Administration
Harrison University
Current State Licensing - Beauty Culture Educator, Cosmetologist, IDOH lash Cert. Expired: EMT, CNA, Phlebotomist
High School Diploma -
Lebanon High School
Lebanon Indiana01-2000
Skills
- Warehouse: Order Picker, Reach Truck, Dock Stocker, Forklift, Cherry Picker
- Inventory Management: Cycle Count, Inventory Control, Receiving inventory, Monitoring inventory levels, WMS
- Safety awareness
- Weather tolerance
- Report preparation
- Route navigation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Documentation & recordkeeping
Timeline
Vendor Compliance Specialist
Kohl’s
01.2018 - 01.2023
Mail Carrier
United States Postal Service
01.2013 - Current
Salon Manager & Owner
Independent Salon
08.2005 - Current
Current State Licensing - Beauty Culture Educator, Cosmetologist, IDOH lash Cert. Expired: EMT, CNA, Phlebotomist
Associates - Business Administration
Harrison University
High School Diploma -
Lebanon High School
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