Sarah Nolan
Farmington,United States
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for patrons. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Check-in Service Associate
San Juan Regional Medical Center
10.2023 - Current
- Provided comprehensive training to teen volunteers, improving their skillset and productivity levels quickly.
- Implemented effective problem-solving techniques for efficient resolution of customer concerns.
- Coordinated with internal departments to ensure seamless support for clients'' needs across various channels.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Provided exceptional customer service by promptly answering phone calls and emails related to appointments or inquiries.
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
Sales Associate
Boot Barn
06.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites. If it wasn't in store I would assist them with an online order or store transfer.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Waitress/Table Busser
Country Family Restaurant
05.2021 - 07.2021
- As a waitress, I was expected to work the cash register, maintain my area, check in with my tables, complete any assigned side work, settle any small disputes or complaints, and keep my customers happy.
- As a busser, I was expected to keep all aspects of the restaurant clean and organized, while also completing any side-work, and helping out my coworkers if requested.
- While working both positions I was a team player, got along with everyone on my shift, and was able to handle any work assigned to me whether it was fixing the ice machine, helping an unsatisfied customer, or restocking items
Education
Kirtland Central High School
Kirtland, NMSkills
- PCI (Payment Card Industry)
- Attention to Detail
- Multitasking Strengths
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Safety and Sanitation
- Team Collaboration
- Accurate Money Handling
- Maximizing Profitability
- Computer Skills
- Quality Assurance
- Volunteer training
Timeline
Check-in Service Associate
San Juan Regional Medical Center
10.2023 - Current
Sales Associate
Boot Barn
06.2022 - 07.2022
Waitress/Table Busser
Country Family Restaurant
05.2021 - 07.2021
Kirtland Central High School
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