Microsoft Suite (Excel, Power Point, Word)
Sarah Norman
Hellertown,Pennsylvania
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
District Executive
Transatlantic Council - Boy Scouts of America
10.2021 - Current
- Established first BSA long-term camp in Sagana, Kenya.
- Collaborated closely with other districts executives sharing best practices, benchmarking performance, and exploring opportunities for collective improvement.
- Facilitated training courses for adult leaders, including Day Camp Administration and Short-term Camp Administration.
- Grew District registration by 15% in 2023 and on target to increase registration at same level in 2024.
- Worked with Development Vice-President to increase charitable giving and grant awards in 2022, 2023 and 2024.
- Created sustainable and consistent service with customers across Africa and the Middle East.
Office Manager
Dhahran Women's Group
01.2015 - 06.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence, averaging 25 contacts per day.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed schedules, event planning, marketing and community outreach.
- Streamlined annual membership renewal and new member intake system, by converting from a paper-based to an online system for over 300 members.
Consultant/Co-Founder
Core Focus Group, LLC
01.2011 - 12.2015
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Managed contracts, billing and payroll for consultants operating in Afghanistan, Liberia, Hungary, and elsewhere.
- Wrote grant proposals for various non-profit organizations resulting in a total of $3M of awards for new projects in the West Bank.
Education
Master of Science - Public Affairs And Public Policy Analysis
University of London
London, England12.2014
Bachelor of Arts - Political Science
University of Illinois At Urbana-Champaign
Champaign, IL12.2004
Skills
- Volunteer Management
- Human Resources
- Fundraising strategies
- Positive Attitude
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Relationship Building
- Professional and Courteous
Accomplishments
Publications and Media
The Kosovo Connection, Odyssey Magazine, May/June 2006
• An analysis of the key factors and parties that influenced the resolution of the Kosovo conflict, and the impact that the final outcome would have on Greece.
Our Road to Kosovo, IDC, 2002
• IFC Documentary Finalist 2005, Amnesty International Showcase Film 2003, Angelus Awards Documentary 2002
State of Illinois Fees Policy Recommendation Report, Illinois Board of Higher Education, 2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Blackbaud
Google Workspace
WordPress
Timeline
District Executive
Transatlantic Council - Boy Scouts of America
10.2021 - Current
Office Manager
Dhahran Women's Group
01.2015 - 06.2016
Consultant/Co-Founder
Core Focus Group, LLC
01.2011 - 12.2015
Master of Science - Public Affairs And Public Policy Analysis
University of London
Bachelor of Arts - Political Science
University of Illinois At Urbana-Champaign
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