SARAH NTUMBA TSHILUMBA
Hurst,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Childcare Careers
02.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Boosted student engagement and participation through the implementation of interactive learning techniques.
Sales Representative
ALL DAY GOOD SMELL
03.2022 - Current
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Emphasized product specifications to meet customer needs.
Tax Preparer
PRO TAX REFUND
01.2021 - 12.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Education
No Degree - MASSAGE THERAPY
Tarrant County College
Fort Worth, TX07-2024
Skills
- Organization skills
- Income tax preparation
- Client communication
- Tax law knowledge
- Product and service knowledge
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Complex Problem-solving
- Classroom management, Positive reinforcement
- Student engagement
- Behavior management
Languages
French
Native or Bilingual
Timeline
Substitute Teacher
Childcare Careers
02.2023 - Current
Sales Representative
ALL DAY GOOD SMELL
03.2022 - Current
Tax Preparer
PRO TAX REFUND
01.2021 - 12.2024
No Degree - MASSAGE THERAPY
Tarrant County College
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