Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
References
Timeline
Generic

Sarah Nucklos

Server Managaer/Horse Caretaker
Madison,CA

Summary

Im a 40 year old woman who is well seasoned in the customer hospitality and personal relations fields that came from my experience working with both guests and co-workers. I am also well seasoned in EVERYTHING relative to equine work/medical training/riding instruction. In all of these fields I've found that theres a strong common denominator in relevance to my character and integrity, I love to help both people and animals and my passion for the well being and happiness of both man and animal alike runs very deep within myself. Im an incredibly dependable person/employee and have proven over the years to be a successful,driven, fast pace, high quality employee who stands without any fear or doubt when facing any task I'm faced with. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level 911 dispatch and jailer position. Ready to help team achieve company goals. I've wanted to work in the law enforcement field since a very young age. The only thing that held me back when i had my mind set on becoming a deputy about 10 years ago and finally taking the plunge and chasing my dream job was My Father falling ill to a devastating Medical event that took his life from us so swiftly after first finding out about it that I felt I barely had time to process the fact I was going to lose him before he passed away so quickly, and I devoted my every moment of my life to being by his side through the rest of his. After alot of counseling and therapy 10 years later, as of today...Im dead set on ending my final career in the field of law enforcement and helping people. Id love to start as a 911 dispatch and its my mission from there to work towards the top for the rest of my years and God Willing Retire in the law enforcement field. I cant think of a better way that Id love to help people and my community than to be a part of the Law enforcement Field. I have HIGH AMBITIONS To retain employment with law enforcement and look forward to working with people who are the very caretakers of the lives and well being of the people of not just our community, but the Whole World.

Overview

22
22
years of professional experience

Work History

Server

Ruth's Chris Steakhouse
01.2021 - 02.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

GM /Customer Service Manager/Server Manager

The Falls Of Athens GA
04.2018 - 03.2019
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Enhanced employee retention, providing ongoing training and development opportunities.
  • Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
  • Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
  • Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
  • Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
  • Developed robust risk mitigation strategies, safeguarding company assets while minimizing exposure to potential liabilities.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Server/Certified Server Trainer/Server Assistant Manager

Red Lobster Restaurant
02.2011 - 02.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Reduced order errors by implementing thorough hands-on instruction for point-of-sale system usage.
  • Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.
  • Improved overall staff performance by providing consistent feedback, evaluations, and follow-up coaching.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
  • Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Enforced compliance with uniform and personal presentation standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Horse Trainer/Horse Farm Manager/Horse Caretaker

Furlong Farms
02.2001 - 09.2010
  • Enhanced horse performance by implementing personalized training plans and monitoring progress.
  • Increased clients'' satisfaction with tailored training programs for individual horses based on their unique needs.
  • Contributed to improved race results by designing effective strength and endurance exercises for each horse.
  • Promoted a safe and comfortable environment for horses, ensuring proper care and attention to their physical, emotional, and mental wellbeing.
  • Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
  • Administered medications to horses as prescribed by veterinarians, resulting in improved health conditions.
  • Ensured safety of horses by maintaining clean and secure stables at all times.
  • Trained young horses for basic riding skills, leading to successful integration into riding programs.
  • Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.
  • Monitored horse behavior for signs of stress or illness, promptly addressing any concerns with veterinary professionals.
  • Collaborated with trainers to develop individualized exercise programs for each horse, promoting optimal fitness levels.
  • Assisted in the breeding process by managing mare and stallion interactions safely and effectively.
  • Provided exceptional customer service to clients visiting the stable facility, ensuring a positive experience for both human and equine guests.
  • Managed inventory of feed, supplies, and equipment necessary for daily horse care operations.
  • Coordinated transportation logistics for horses attending off-site events or moving between facilities.
  • Implemented preventative measures against disease transmission by practicing strict biosecurity protocols within the stable environment.
  • Contributed to overall facility maintenance by repairing fences, clearing debris from pastures, and keeping common areas clean and wellorganized.
  • Educated new staff members on proper horse handling techniques and safety protocols to ensure consistency in care across the team.
  • Participated in emergency response planning for equine-related incidents such as natural disasters or outbreak situations requiring quarantine procedures.
  • Assisted in organizing on-site events like open houses or educational seminars that showcased the facility''s commitment to excellent equine care practices.
  • Operated farm machinery and equipment necessary for the maintenance of pastures, paddocks, and arenas.
  • Collaborated with equine nutritionists to create customized feeding plans tailored to each horse''s specific needs and dietary requirements.
  • Developed positive relationships with local veterinary professionals, farriers, and other service providers essential to maintaining a high standard of care for all horses in the facility.
  • Worked with ranch hands to clean stables and riding areas.
  • Provided treatment for minor horse injuries.
  • Prepared horses for specific competitions or tasks.
  • Fit gear for horses and specific riders.
  • Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
  • Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
  • Led horses from stables to fields and back to maintain control of animals.
  • Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
  • Checked horses for wellness issues to report problems or treat minor ailments and injuries.
  • Prepared horses for riding, competitions and shows to condition animals to perform at best.
  • Tacked up horses to increase control over movements.
  • Kept records of vaccinations, worming and shoeing to maintain animal health.
  • Donned hard hat, riding boots and body protector on horseback to prevent injury to joints, bones and internal organs.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Enhanced rider safety by implementing and enforcing strict safety protocols during lessons.
  • Improved student confidence and riding skills through personalized instruction and feedback.
  • Increased client retention rate with engaging and enjoyable lesson experiences.
  • Assisted students in progressing to higher levels of competition by providing targeted coaching and support.
  • Mentored junior instructors, sharing knowledge and expertise to enhance their teaching abilities.
  • Maintained strong relationships with clients, ensuring timely communication regarding scheduling, progress updates, and billing inquiries.
  • Evaluated rider performance regularly, adjusting lesson plans as needed for optimal results.
  • Implemented therapeutic riding programs for individuals with special needs, promoting physical health benefits as well as personal growth opportunities.
  • Conducted regular equipment inspections to ensure the safety of both riders and horses during lessons.
  • Advised clients on proper horse care practices such as grooming techniques, nutrition management, and exercise routines.
  • Effectively communicated with parents of younger students about their child''s progress, challenges faced during lessons, or any areas needing improvement.
  • Actively pursued professional development opportunities by attending training seminars and workshops to continually improve teaching skills and expand industry knowledge.
  • Taught proper communication and riding commands for optimal control and safety around horses.
  • Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
  • Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
  • Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
  • Provided feedback, guidance and support to students on participation and performance.
  • Met needs of different students by adapting teaching materials and methods.

Education

GED -

Oglethorpe County High School
Lexington, GA
06.2000

Skills

  • Daily Specials Memorization
  • Food Inspection
  • Guest Engagement
  • Order Delivery Practices
  • Order Management
  • Safe Food Handling
  • Cash Handling
  • Upselling Strategies
  • Staff Training and Development
  • Sanitation Standards
  • Conflict resolution
  • Food Safety Compliance
  • Health Monitoring
  • Special Needs Care
  • Exercise Planning
  • Disease Prevention
  • Herd Management
  • Equine therapy
  • Show preparation
  • Vaccination schedules
  • Stable management
  • Riding proficiency
  • Behavior assessment
  • Emergency response
  • Horse Training
  • Safety Awareness
  • Physical Fitness
  • Group Instruction
  • Cross-Country Riding
  • Lunging Expertise
  • Therapeutic Riding
  • Show Jumping Instruction

Accomplishments

I broke and still hold the record for the fastest words typed per minute with 100 percent accuracy (103 wpm) At Oglethorpe Co High School in Lexington GA. I also have excellent computer and secretarial skills. I Got the good citizenship award every year from 6th- 11th grade.

Languages

Spanish
Limited Working

References

I remember very well ,Kenny Pritchett being the sheriff during my youth in morgan county. I also rode the bus with his children and other family members who I knew well growing up in madison,especially Joseph Pritchett. I know he has followed his family legacy of being the best he can be in the Law Enforcement OF Morgan County And he definitely has my vote for being our new sheriff. I know his father is so proud! I just spoke to Joseph recently about this opportunity and the best way to go about getting my foot inside of my dream door. Thank you Joseph!!! Im so glad I grew up right across the street from your family. It gave us immense comfort knowing your family was so close and I KNOW your dad kept his head on a swivel:)

References

References available upon request.

Timeline

Server

Ruth's Chris Steakhouse
01.2021 - 02.2023

GM /Customer Service Manager/Server Manager

The Falls Of Athens GA
04.2018 - 03.2019

Server/Certified Server Trainer/Server Assistant Manager

Red Lobster Restaurant
02.2011 - 02.2018

Horse Trainer/Horse Farm Manager/Horse Caretaker

Furlong Farms
02.2001 - 09.2010

GED -

Oglethorpe County High School
Sarah NucklosServer Managaer/Horse Caretaker