Sarah Nuñez Garcia
Tampa,FL
Summary
Detail-oriented and service-driven professional with strong communication, empathy, and problem-solving skills. Bilingual in English and Spanish, highly adaptable to changing priorities, and recognized for excellent teamwork and collaboration. Consistently delivers outstanding support to internal and external clients, achieving a 95% customer satisfaction rating for a friendly, patient, and understanding approach. Committed to maintaining high performance in fast-paced environments and contributing reliability, professionalism, and enthusiasm to a dynamic organization.
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
26
26
years of professional experience
Work History
HUB Operations Specialist
BB&T (now Truist)
Tampa, FL
01.2015 - 01.2026
- Oversaw branch operations including wires, stop payments, withdrawals, and transaction approvals within authorized limits.
- Reviewed identification and immigration documents for onboarding clients from foreign countries.
- Maintained strong compliance awareness, adhering to regulatory, security, and loss-prevention standards.
- Analyzed risk-control reports (NSF, exceptions, overdrafts, G/L fluctuations) to support corrective action.
- Ensured accurate processing of summons, guardianship documents, and powers of attorney.
- Collaborated across departments to support operational excellence.
Sales Associate / Front End Supervisor
Ross Stores
Tampa, FL
01.2013 - 01.2020
- Delivered welcoming customer service and resolved inquiries with a positive, genuine tone.
- Supervised front-end and cashier teams, ensuring smooth workflow and timely breaks.
- Operated registers efficiently to reduce wait times and maintained a clean, organized front end.
Teller Supervisor
BB&T
Tampa, FL
01.2010 - 01.2015
- Conducted client transactions while overseeing teller operations for accuracy and compliance.
- Completed daily reports, including overdrafts and teller differences.
- Performed monthly operational audits and created teller schedules.
Operations Manager / Branch Manager
Salem Five Bank
Lynn, MA
01.2007 - 01.2009
- Managed daily branch operations, customer service, and expense control.
- Supported sales and retention goals through customer outreach.
- Trained and coached employees; conducted performance reviews.
Head Teller Supervisor
Salem Five Bank
Swampscott, MA
01.2000 - 01.2007
- Assisted with daily branch operations and report preparation.
- Supervised teller staff and maintained operating controls and procedures.
- Managed branch operations in management’s absence.
Education
Associate Degree - Business Management
North Shore Community College
Lynn, MASkills
- Customer service
- Leadership
- Teamwork
- Positive attitude
- Strong work ethic
- Attention to detail
- Cash handling
- Risk management
- Reliability
- Microsoft Excel, Word, Outlook
- Amazon Connect
- Salesforce
Languages
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Fashion and Style
- Dancing
- Passionate about balancing physical health with mental and emotional wellness
- Music
- I like trying new recipes and food trends
- Adventure Travel
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
HUB Operations Specialist
BB&T (now Truist)
01.2015 - 01.2026
Sales Associate / Front End Supervisor
Ross Stores
01.2013 - 01.2020
Teller Supervisor
BB&T
01.2010 - 01.2015
Operations Manager / Branch Manager
Salem Five Bank
01.2007 - 01.2009
Head Teller Supervisor
Salem Five Bank
01.2000 - 01.2007
Associate Degree - Business Management
North Shore Community College