SARAH OBERG
Pine Hill,NJ
Summary
Detail-oriented team player with strong organizational skills. Proven ability to effectively manage multiple projects simultaneously while maintaining a high degree of accuracy. Adept at prioritizing tasks and meeting deadlines in fast-paced environments. Demonstrated commitment to delivering exceptional results and exceeding expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Total Rewards Representative
Newfront Insurance
07.2022 - Current
- Handle day-to-day questions, enrollment inquiries from clients and their employees
- Prepare and distribute SPD Wraps, annual notices,
- Manage enrollment processing, research, and resolve eligibility, enrollment and claim issues.
- Review plan documents and benefit attributes for accuracy
- Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.
- Perform and/or manage outsourcing of tasks such as billing audits, data entry, SPD wraps and contract reviews.
- Prepare clients Open enrollment materials, new hire guides
- Build clients benefits websites and managed any necessary updates
- Renew clients benefit administration systems for Open Enrollment
Administrative Assistant
Frank Vaccaro & Associates
02.2021 - 07.2022
- Performed Eligibility audits weekly
- Performed monthly reconciliation for various benefit plans.
- Indexed and entered check details for Employers benefit payment.
- Processed Employer remittance for various benefit plans.
- Prepared enrollment packages to be mailed to members.
- Reviewed and processed enrollment paperwork
- Explained benefits and resolved claim issues
- Processed request to update demographic information for members in all applicable systems.
Senior Benefits Administrator
Conduent
11.2019 - 01.2021
- Answered phones for customers with questions regarding Health & Welfare, Pension and 401k benefits for clients Raytheon and USAA
- Redirected calls to appropriate department
- Gathered information, researched/resolved inquiries and logs customer calls.
- Communicated appropriate options for resolution
- Informed customers about services available and assessed customer needs.
- Monitors priority of calls and escalated calls to assure resolution to problems.
- Developed comprehensive communication materials that facilitated employee comprehension of complex benefit plans and options.
Benefit Advocate
Arthur J. Gallagher & Co.
07.2018 - 11.2019
- Assessed caller accounts to determine benefits, identify service needs and resolve issues.
- Answered calls and emails, addressing customer benefit inquiries resolving enrollment and claims issues
- Explained benefits options to plan participants and processed enrollments.
- Checked employees’ benefits enrollment for accuracy and inputted all data into systems.
- Delivered exceptional customer service to policyholders by communicating important information
- Resolving Claim issues by working with client, providers and carriers.
Customer Care Representative
Freedom Mortgage
12.2017 - 05.2018
- Redirected calls to appropriate department
- Gathered information, researched/resolved inquiries and logs customer calls.
- Communicated appropriate options for resolution in a timely manner.
- Informed customers about services available and assessed customer needs.
- Monitors priority of calls and shift escalated calls to assure resolution to problems.
Benefits Admin Specialist
Conduent
09.2015 - 12.2017
- Answered phones for customers with questions regarding Health & Welfare, Pension and 401k benefits for the clients Raytheon and USAA
- Redirected calls to appropriate department
- Gathered information, researched/resolved inquiries and logs customer calls.
- Communicated appropriate options for resolution
- Informed customers about services available and assessed customer needs.
- Monitors priority of calls and escalated calls to assure resolution to problems.
Shift Manager
Wawa
05.2005 - 09.2015
- Trained employees for company
- Supervised coworkers for task completion
- Scheduled employees for adequate shift coverage
- Resolved customer/ employee conflict
- Addressed customer complaints
- Coincided shift receipts with cash available
- Took inventory and ordered necessary product
- Organization of products and supplies
- Ensured product quality
- Maintained store cleanliness
- Problem solved store efficiency by multitasking
Education
High School Diploma -
Overbrook Regional High school
Pine Hill, NJ2008
Skills
- Active listening skills
- Goal-oriented
- Time management
- Critical Thinker
- Strong analytical skills
- Problem-Solving
- Benefits Explanation
Certification
Licensed Insurance Producer for Life Insurance, Accident,Health or Sickness.
New Jersey Resident License No: 1683002
California Non-Resident License No: 2066327
Timeline
Senior Total Rewards Representative
Newfront Insurance
07.2022 - Current
Administrative Assistant
Frank Vaccaro & Associates
02.2021 - 07.2022
Senior Benefits Administrator
Conduent
11.2019 - 01.2021
Benefit Advocate
Arthur J. Gallagher & Co.
07.2018 - 11.2019
Customer Care Representative
Freedom Mortgage
12.2017 - 05.2018
Benefits Admin Specialist
Conduent
09.2015 - 12.2017
Shift Manager
Wawa
05.2005 - 09.2015
High School Diploma -
Overbrook Regional High school
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