Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sarah O'Brien

Prescott Valley,AZ

Summary

Public Safety professional with 14 years of experience in EMS, Fire response, and Law Enforcement. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Communications Supervisor

YAVAPAI COUNTY SHERIFFS OFFICE
01.2021 - 08.2024
  • Directly responsible for daily management of the Emergency Call Center
  • Project management for all incoming software and systems
  • Responsible for daily statistics reporting for all response times, call nature statistics, and data input times
  • Supervise and evaluate all employees of the Emergency Call Center
  • Managed a team of 19 dispatchers, providing training, guidance, and support to ensure efficient and effective emergency response communication
  • Implemented new protocols and procedures to streamline communication processes and improve response times during high-stress situations
  • Oversaw the monitoring and maintenance of communication equipment to ensure optimal functionality and reliability during emergency situations
  • Collaborated with law enforcement, fire departments, and emergency medical services to coordinate responses to emergency calls and ensure seamless communication between agencies

Tactical Dispatch Team Leader

YAVAPAI COUNTY SHERIFFS OFFICE
09.2021 - 08.2024
  • Managed a team of dispatchers to efficiently coordinate tactical operations, ensuring timely and accurate response to emergency situations
  • Developed and implemented training programs to enhance team members' skills in communication, problem-solving, and decision-making under pressure
  • Oversaw the scheduling and deployment of resources to support field operations, optimizing efficiency and minimizing response times
  • Collaborated with law enforcement agencies and emergency responders to coordinate joint tactical operations and ensure seamless communication and cooperation between teams

Threat Liaison Officer

YAVAPAI COUNTY SHERIFFS OFFICE
09.2021 - 08.2024
  • Assessed risks associated with proposed threats or target, offering informed recommendations for mitigating the threat.
  • Effectively monitored and researched threat potentials.
  • Create safety briefings and data reports for responders.

Command Central System Administrator

YAVAPAI COUNTY SHERIFF'S OFFICE
01.2023 - 08.2024
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Managed onboarding and offboarding of employees.
  • Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Created reports within the system to streamline incoming data points and assist with overall reporting metrics.

Emergency Notification Administrator

YAVAPAI COUNTY SHERIFFS OFFICE
01.2021 - 08.2024
  • Directly responsible for building and managing the Emergency Notification System
  • Responsible for creating pre-built templates within system to assist with the ability to rapidly notify designated areas of pending emergencies
  • Manages all mapping systems and GIS related data to maintain the ability to accurately notify the citizens
  • Implemented and maintained emergency notification systems to quickly disseminate vital information to all stakeholders during critical incidents
  • Coordinated drills and exercises to test the effectiveness of emergency notification procedures and identify areas for improvement
  • Collaborated with cross-functional teams to develop comprehensive emergency response plans and ensure alignment with organizational goals
  • Monitored and analyzed emergency notification data to evaluate system performance and make data-driven recommendations for enhancements

Rapid SOS System Administrator

YAVAPAI COUNTY SHERIFFS OFFICE
09.2021 - 08.2024
  • Implemented and maintained Rapid SOS system for emergency response coordination, ensuring seamless communication and accurate location tracking
  • Configured and optimized system settings for maximum efficiency and performance, resulting in improved response times and accuracy in emergency situations
  • Conducted regular system upgrades and patches to ensure proper functionality and security of Rapid SOS platform
  • Collaborated with cross-functional teams to troubleshoot and resolve technical issues, providing ongoing support and training to end users

Critical Incident Stress Management

YAVAPAI COUNTY SHERIFFS OFFICE
01.2021 - 08.2024
  • Assist in mitigating the impact of critical events
  • Accelerate recovery process for affected victims and co-workers
  • Assess if additional resources are needed and coordinate with alternative services
  • Provided immediate crisis intervention and emotional support to individuals experiencing critical incidents such as workplace accidents and natural disasters
  • Facilitated group debriefing sessions to help individuals process and cope with traumatic events in a safe and supportive environment
  • Collaborated with mental health professionals to assess the psychological needs of individuals affected by critical incidents and recommend appropriate treatment options
  • Developed and implemented comprehensive crisis response plans to ensure effective support and resources were available to employees during times of crisis

IAFF Peer Support Team Member

PRESCOTT FIRE DEPARTMENT
01.2018 - 08.2024
  • Certified in Crisis Intervention through IAFF
  • Provided peer support and mentoring to people during crisis and throughout the recovery process
  • Trained to assist with resource coordination, and assistance through traumatic situations
  • Provided confidential one-on-one peer support to fellow firefighters experiencing stress, trauma, and mental health challenges
  • Facilitated group support sessions to foster open communication and promote mental wellness within the fire department
  • Collaborated with mental health professionals to develop and implement tailored support plans for firefighters in need
  • Conducted critical incident stress debriefings and crisis interventions to assist firefighters in coping with challenging emergency situations

Treasurer/Board Member

PRESCOTT POLICE ASSOCIATION
01.2017 - 08.2024
  • Manage monthly donations from members
  • Complete and manage state mandated reporting
  • Manage donations and funding for PAC Fund
  • Assist with yearly budget reporting
  • Managed and oversaw all financial activities of the organization, including budgeting, forecasting, and financial reporting
  • Implemented cost-saving initiatives that resulted in a 10% reduction in operating expenses
  • Collaborated with fellow board members to develop and execute strategic financial plans to ensure the long-term financial health of the organization
  • Maintained accurate and up-to-date financial records and prepared detailed financial statements for board meetings and audits

Public Safety Telecommunicator

YAVAPAI COUNTY SHERIFFS OFFICE
01.2019 - 01.2021
  • Responsible for answering non-emergency and emergency phone calls throughout each shift and dispatching lifesaving help to those in need
  • Assist the deputies with gathering information they need and sending them help in the most efficient manner possible
  • Responded to emergency calls from the public and dispatched appropriate emergency services to the scene in a timely manner
  • Utilized computer-aided dispatch systems to accurately document and prioritize incoming emergency calls
  • Provided critical incident support to first responders in the field by relaying important information and coordinating resources
  • Demonstrated strong communication skills when interacting with callers in distress, ensuring calm and clear instructions were given until help arrived

Communications Specialist - LEAD

PRESCOTT REGIONAL COMMUNICATIONS CENTER
01.2018 - 01.2019
  • As a Communications Specialist lead, I was responsible for managing the center any time the supervisor was not on the floor
  • This included being the primary point of contact for all the partner agencies
  • Directly responsible for managing any personnel situations that arise during the shift
  • Coordinated emergency response efforts by dispatching appropriate personnel and resources to critical incidents in a timely manner
  • Managed and prioritized incoming emergency calls to ensure swift and accurate responses from dispatch team
  • Supervised and mentored junior dispatchers to improve communication skills, decision-making abilities, and overall job performance
  • Implemented new procedures and protocols to streamline operations and enhance efficiency in emergency response services

Central Square CAD Administrator

PRESCOTT REGIONAL COMMUNICATIONS CENTER
01.2018 - 01.2019
  • Pull daily statistics related to call response, call-taker call input, and vehicle response data
  • Implemented new CAD software systems to streamline design processes and improve efficiency within the Central Square engineering department
  • Collaborated with project managers to create detailed CAD drawings and designs for commercial and residential construction projects
  • Conducted regular maintenance and updates on CAD software to ensure optimal performance and compatibility with other programs
  • Trained and mentored junior CAD technicians on best practices for creating accurate and comprehensive technical drawings for client presentations

Public Safety Telecommunicator

PRESCOTT REGIONAL COMMUNICATIONS CENTER
01.2013 - 01.2019
  • Managed high-stress situations with professionalism and composure, ensuring effective communication between emergency personnel and callers
  • Utilized computer-aided dispatch systems to efficiently track and prioritize incoming emergency calls
  • Collaborated with law enforcement agencies, fire departments, and medical personnel to coordinate response efforts during crisis situations
  • Responded to emergency calls from the public and dispatched appropriate emergency services in a timely and efficient manner
  • Utilized critical thinking skills to assess and prioritize emergency situations, providing clear and concise instructions to callers until help arrived
  • Maintained accurate and detailed records of all incoming calls and actions taken, ensuring proper documentation for follow-up and future reference
  • Collaborated with law enforcement, fire departments, and medical personnel to coordinate response efforts and ensure the safety of individuals in need

Emergency Medical Technician

LIFELINE AMBULANCE COMPANY
01.2012 - 01.2013
  • Responded to emergency, non-emergency, and inner-facility transfers via ambulance
  • Document patient care via Patient Care Reports
  • Communicate with medical director regarding patient care needs and provide treatment for patient throughout transport
  • Responded to emergency calls for medical assistance, providing immediate on-site care and stabilization of patients in critical conditions
  • Administered life-saving interventions such as CPR, defibrillation, and airway management to patients experiencing cardiac arrest or respiratory distress
  • Collaborated with other healthcare professionals to coordinate patient transport to medical facilities, ensuring continuity of care and timely delivery of treatment
  • Maintained accurate documentation of patient assessments, treatments provided, and vital signs monitored in accordance with medical protocols and regulations

Emergency Medical Dispatcher

LIFELINE AMBULANCE COMPANY
01.2010 - 01.2013
  • Answered emergency medical calls for the greater Yavapai County area
  • Dispatched ambulances to emergency and non-emergency calls, took inter-facility transfer request from local hospitals and other care facilities, assisted in obtaining prior authorizations from insurance companies along with filling out the appropriate insurance information that was required by each insurance company, managed the paperwork for each call, and gave pre-arrival emergency instructions to callers via IAEMD ProQA program
  • Utilized critical thinking skills to assess emergency situations and provide accurate instructions to callers in high-stress environments
  • Coordinated with emergency response teams to dispatch appropriate medical personnel and resources to incidents, ensuring timely and efficient response
  • Managed multiple incoming calls simultaneously, prioritizing emergencies based on severity and providing necessary support and reassurance to callers
  • Maintained detailed documentation of all calls, including patient information, symptoms, and actions taken, to ensure accurate and thorough record-keeping for future reference

Education

EMERGENCY MEDICAL DISPATCH -

International Academy of Emergency Medical Dispatch
08.2019

EMERGENCY MEDICAL TECHNICIAN -

Yavapai College
05.2012

HIGH SCHOOL DIPLOMA -

Prescott Valley Charter
06.2009

Skills

  • Microsoft 365
  • Excel
  • Microsoft Premier One CAD
  • Central Square CAD
  • Motorola VESTA Calltaking Suite
  • Multitasking
  • Organization skills
  • Project Management
  • Non-Profit Report Management
  • Public Records Laws
  • Redaction
  • Law Enforcement Statistic Management
  • Critical Incident Stress Management
  • Software Installation
  • Quick Learner
  • Peer Support Training

Certification

  • ACJIS CERTIFICATION, 05/2024
  • COMMUNICATIONS TRAINING OFFICER, 07/2015
  • ACTIVE SHOOTER - LESSONS LEARNED, 04/2018
  • STOP THE BLEED TRAINING, 04/2018
  • MENTAL HEALTH INTERVENTION, 04/2018
  • FIELD TRAINING OFFICER, 05/2018
  • GENERAL INSTRUCTOR, 06/2018
  • FEMA 100 - 200 - 700, 10/2019
  • ACTIVE SHOOTING RESPONSE, 10/2020
  • FUNDAMENTALS of TACTICAL DISPATCHING, 04/2022
  • GROUP CRISIS INTERVENTION, 12/2022
  • INDIVIDUAL CRISIS INTERVENTION, 12/2022
  • EXTREME OWNERSHIP LEADERSHIP CERTIFICATE, 05/2024

References

  • Steven Warburton, Yavapai County Sheriffs Office

      928-533-3469, Steven.Warburton@yavapaiaz.gov

  • Christy Awtrey-Tieman, Yavapai County Sheriffs Office

      928-499-7154, Christy.Awtrey-Tieman@yavapaiaz.gov

  • Holden Jasinski, Yavapai County Sheriffs Office

      760-791-5346, Holden.Jasinski@yavapaiaz.gov

  • Shay Elenz, Prescott Valley Police Department

      928-830-3293, selenz@prescottvalley-az.gov

  • Krysta Pelletier, Personal

      978-609-1582, Krysta.a.Pelletier@gmail.com

  • Amber Ewart, Personal

      928-899-4813, Hannahs_mama@hotmail.com

Timeline

Command Central System Administrator

YAVAPAI COUNTY SHERIFF'S OFFICE
01.2023 - 08.2024

Threat Liaison Officer

YAVAPAI COUNTY SHERIFFS OFFICE
09.2021 - 08.2024

Tactical Dispatch Team Leader

YAVAPAI COUNTY SHERIFFS OFFICE
09.2021 - 08.2024

Rapid SOS System Administrator

YAVAPAI COUNTY SHERIFFS OFFICE
09.2021 - 08.2024

Communications Supervisor

YAVAPAI COUNTY SHERIFFS OFFICE
01.2021 - 08.2024

Emergency Notification Administrator

YAVAPAI COUNTY SHERIFFS OFFICE
01.2021 - 08.2024

Critical Incident Stress Management

YAVAPAI COUNTY SHERIFFS OFFICE
01.2021 - 08.2024

Public Safety Telecommunicator

YAVAPAI COUNTY SHERIFFS OFFICE
01.2019 - 01.2021

IAFF Peer Support Team Member

PRESCOTT FIRE DEPARTMENT
01.2018 - 08.2024

Communications Specialist - LEAD

PRESCOTT REGIONAL COMMUNICATIONS CENTER
01.2018 - 01.2019

Central Square CAD Administrator

PRESCOTT REGIONAL COMMUNICATIONS CENTER
01.2018 - 01.2019

Treasurer/Board Member

PRESCOTT POLICE ASSOCIATION
01.2017 - 08.2024

Public Safety Telecommunicator

PRESCOTT REGIONAL COMMUNICATIONS CENTER
01.2013 - 01.2019

Emergency Medical Technician

LIFELINE AMBULANCE COMPANY
01.2012 - 01.2013

Emergency Medical Dispatcher

LIFELINE AMBULANCE COMPANY
01.2010 - 01.2013

EMERGENCY MEDICAL TECHNICIAN -

Yavapai College

HIGH SCHOOL DIPLOMA -

Prescott Valley Charter

EMERGENCY MEDICAL DISPATCH -

International Academy of Emergency Medical Dispatch

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