Sarah O'Brien
Stoughton,MA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Claims Service Specialist
Arbella Insurance Group
05.2024 - Current
- Managed multiple high-priority claims simultaneously, ensuring timely resolutions and client satisfaction.
- Improved customer satisfaction by efficiently resolving insurance claims and addressing inquiries.
- Provided exceptional customer service by promptly addressing concerns and communicating updates on claim status.
- Coordinated efforts across departments to ensure a seamless experience for policyholders throughout the entire claim lifecycle.
- Trained new Claims Service Specialists on company procedures, systems, and best practices to ensure a seamless transition into their roles.
- Posted payments to accounts and maintained records.
- Served as an empathetic liaison between clients experiencing loss events, helping them navigate a difficult time while providing excellent service.
Certified Server Trainer
99 Restaurants
08.2021 - 11.2024
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Head Bartender
99 Restaurants
01.2024 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Bakery Assistant
Whites Bakery
10.2019 - 08.2021
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Oversaw bakery department, supervised staff and delegated daily tasks.
Education
Bachelor of Science - Mathematics
Bridgewater State University
Bridgewater, MA05.2024
High School Diploma -
Southeastern Regional Voc. Tech. High School
South Easton, MA06.2020
Skills
- Claims investigation
- Microsoft office
- Policy interpretation
- Customer service
- Multitasking Abilities
- Organizing and prioritizing work
Timeline
Claims Service Specialist
Arbella Insurance Group
05.2024 - Current
Head Bartender
99 Restaurants
01.2024 - 06.2024
Certified Server Trainer
99 Restaurants
08.2021 - 11.2024
Bakery Assistant
Whites Bakery
10.2019 - 08.2021
Bachelor of Science - Mathematics
Bridgewater State University
High School Diploma -
Southeastern Regional Voc. Tech. High School
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