Sarah O'Connor
Windsor,NH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coca-Cola
05.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
SoClean
02.2019 - 08.2021
- Answering Phones and Emails
- Answering questions, Troubleshooting and responding to complaints
- Placing Orders
- Talked customers through our products set up
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Manager Store
Greenfield state park
05.2017 - 10.2019
- Charge of ordering and inventory, restocking, scheduling
- Front Desk when needed checking in guest, setting reservations
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cashier/Cook
Yannis pizza
01.2011 - 10.2013
- Math skills, computer skills, organization skills
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cashier and Sales Associate /Customer Service
Rymes heating / oil
10.2012 - 09.2013
- Worked with customers on accounts talked with them on products we had if they where good for their homes
- In charge of inventory and making sure all the Technician employees had all the paper work together and stocked
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
Diploma -
Conval high school
Peterborough, NH06.2011
Skills
- Call center experience
- Data Entry
- Problem Resolution
- Microsoft Excel
- Call Center Operations
- Microsoft Outlook
- Order Processing
- Staff Training
- Coordination
- Live chat support
- Product Promotion
- Recordkeeping strengths
- Documentation
- Follow-up skills
- Active Listening
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- J.J keller training on demand, 09/01/17, 09/01/18, Certificate of Completion, Defensive Driving for light & medium duty vehicles, Backing parking straight truck
- CPR & First Aid/AED, 09/01/19
Assessments
Supervisory skills: Motivating & assessing employees, 03/01/22, Highly Proficient, Motivating others to achieve objectives and identifying improvements or corrective actions
Timeline
Customer Service Representative
Coca-Cola
05.2022 - 07.2024
Customer Service Representative
SoClean
02.2019 - 08.2021
Manager Store
Greenfield state park
05.2017 - 10.2019
Cashier and Sales Associate /Customer Service
Rymes heating / oil
10.2012 - 09.2013
Cashier/Cook
Yannis pizza
01.2011 - 10.2013
Diploma -
Conval high school
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