Sarah Oliveira
East Meadow,New York
Summary
Motivated and dedicated individual seeking an internship opportunity to gain practical experience and further develop skills in the Social Work Felid. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Patient Relations Representative
Nyu Langone Hospital - Long Island
04.2020 - Current
- Greet patients and families. Creates a safe, courteous, and professional patient centered environment.
- Investigates hospital complaints and grievances according to hospital policy, escalating to appropriate areas departments as warranted. Triages complaints and escalates high profile cases efficiently providing clear communication as to concerns and areas of concern.
- De-escalate patient and family concerns via phone or in person. Follows Patient Relations process and promptly responds to patient and family concerns. Consistently initiates appropriate service recovery methods to resolve concerns.
- Responsible for timely documentation, entering data into grievance and complaint database. Conducts daily proactive new admission patient/family rounding on assigned units.
- Serves as resource for information concerning Patients’ Rights, Responsibilities as well as Advance Directives.
- Provides emotional support as needed to patients, visitors, and families.
- Identifies cases that are potential quality or risk matters and coordinates appropriate and timely referrals to Quality and Risk Management to ensure patient care needs are met as well as the organization.
- Works collaboratively with the healthcare team in clarifying issues and promoting prompt and caring resolution of patient/family concerns.
- Anticipates the needs of the patient population served in relation to their age, culture, languages, deaf, hearing impaired, blind, visually impaired.
Concierge
NYU Langone Hospital - Long Island
10.2018 - 04.2020
- Participates and performs all other related duties as required. Demonstrates excellent and effective customer service skills at all times
- Provides a warm and friendly greeting to patients, families and visitors upon arrival and departure. Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations. Assures the customer is directed to the appropriate department without exception.
- Answers questions and responds to requests in a professional manner using exceptional customer service skills. Answers incoming phone calls and determine the purpose of the call and transfer to the appropriate area or department.
- Assists in maintaining lobby appearance and individual work area.
Receptionist
Tangredi Endodontics
08.2017 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records. Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing. Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing. Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current. Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks. Responded to correspondence from insurance companies to verify patient's coverage.
Sales Associate
Periwinkle Boutique
09.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Communication Science And Disorders
Molloy University
Rockville Centre, NY05.2022
Associate of Arts -
Nassau Community College
Garden City, NY05.2019
High School Diploma -
W. Tresper Clarke High School
Westbury, NY06.2016
Skills
- Bilingual Speaker: Portuguese
- Active listener
- Efficient and Detail-Oriented
- Proficient computer skills ( Word & Excel)
- Strategic Problem-Solving
- Flexible and Adaptable
- Interpersonal Communication
- Problem-Solving
- HIPAA Compliance
- Team Collaboration
Timeline
Patient Relations Representative
Nyu Langone Hospital - Long Island
04.2020 - Current
Concierge
NYU Langone Hospital - Long Island
10.2018 - 04.2020
Receptionist
Tangredi Endodontics
08.2017 - 12.2018
Sales Associate
Periwinkle Boutique
09.2016 - 08.2017
Bachelor of Science - Communication Science And Disorders
Molloy University
Associate of Arts -
Nassau Community College
High School Diploma -
W. Tresper Clarke High School
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