Sarah Olson
UPS
LAKEVILLE,MN
29
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Sorter
22 Years 10 Months- Efficiently sort packages based on destination
- Inspected packages for damages and inconsistencies, reporting issues to supervisors promptly.
- Adhered to safety protocols while handling heavy loads in fast-paced environment.
- Trained new staff on operational procedures and best practices for effective sorting processes.
Driver
11 Years 5 Months- Operated delivery vehicles to transport packages safely and efficiently.
- Conducted daily vehicle inspections to ensure safety compliance and optimal performance.
- Managed time effectively to meet tight delivery schedules across various routes.
- Provided exceptional customer service during package delivery, addressing costumer concerns.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Underwriting Assistant
4 Years 7 Months- Assisted underwriters in evaluating insurance applications and determining risk factors.
- Collaborated with team to streamline documentation processes, enhancing operational efficiency.
- Maintained organized filing systems for client records, ensuring quick access to information.
- Supported communication between clients and underwriters, facilitating timely responses to inquiries.
- Reviewed policy guidelines to ensure compliance with industry regulations and standards.
- Participated in training sessions, acquiring knowledge on underwriting principles and best practices.
- Contributed to team meetings by sharing insights on process improvements and workflow enhancements.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Entered payments, account information and call logs into system.
Medical Receptionist
1 Year 8 Months- Greeted patients and managed check-in processes to ensure efficient appointment scheduling.
- Coordinated patient records using electronic health record systems to enhance data accuracy.
- Assisted in verifying insurance information to streamline billing procedures and reduce discrepancies.
- Scheduled appointments and follow-ups, optimizing provider availability and patient access.
- Maintained a clean and organized reception area, contributing to positive patient experiences.
- Handled patient inquiries and concerns with professionalism, fostering strong relationships with clients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Medical Secretary - Billing/Coding, Medical Terminology, Transcription
Skills
Speed and accuracy
Reliability and punctuality
Safety & Compliance
Word processing Microsoft
Customer service
Problem-solving
Time management
Multitasking Abilities
Organizational skills
Timeline
Driver
UPS
06.2010 - 11.2021Read More
Sorter
UPS
10.2003 - CurrentRead More
Underwriting Assistant
Insurance Marketing Center
02.1999 - 09.2003Read More
Medical Receptionist
Dermatology Specialists
06.1997 - 02.1999Read More
Dakota County Technical College
Medical Secretary from Billing/Coding, Medical Terminology, Transcription
Read More